Our Customer Reviews


Location Info

Address
67 U.S. 31 S,
Traverse City, MI 49685

Contact

231-947-6900

Opening Hours:
Mon-Fri: 9:00 am – 5:00 pm
Sat: 9:00 am – 4:00 pm
Sun: closed

Route

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Bay View Flooring has been providing excellent customer service for the past 30 years, and we will continue to help families and businesses in making important decisions about flooring for years to come. Below are some of our customer, who shared about their experiences while doing business with us.



Bay View Flooring
4.9
Based on 216 reviews
Sheila P.
Sheila P.
19:17 09 May 21
Wonderful experience with this company! I am working with several contractors on my kitchen and living room remodel and Bayview Flooring really stands alone! I HIGHLY recommend them for your flooring needs. Big shout out to Gary, Max, David, Larry, and Isaial, thank you so much for the great... service and quality!read more
Donna S.
Donna S.
13:33 06 May 21
Kevin and James were so friendly, considerate (kept their masks on the entire time), hardworking and did an awesome job installing our carpet. Thanks guys!
Sandra U.
Sandra U.
01:01 24 Apr 21
I am sooo pleased with Jason Harris in sales and Paul Schaub for installation!! Jason was so patient and helpful, listening to my wishes and finding the exact product with the luxury vinyl flooring and granite tile! Paul was so great tying the existing floor to the additional new space and... wonderful in his work! 5 plus stars! They came through despite all the COVID hiccups and building delays.read more
Mary T.
Mary T.
15:17 21 Apr 21
Our experience with Bay View Flooring was excellent, from our sales person Cindy, to the wonderful installers who put in our carpet, Kevin and James. We are very happy with our carpet, and Kevin and James did an outstanding job. They were great to work with -- very efficient, professional, and... friendly. Happy customers! P.S. They were also great with our too friendly dog who clearly thought they were her best friends. ;-)read more
Maggie H.
Maggie H.
12:36 17 Apr 21
Ben and Tom installed our carpet, and they did a wonderful job. Loving our new carpet from Bay View!
Natalie M.
Natalie M.
21:31 11 Apr 21
Installers Paul and Lucas were extremely courteous, professional and quick! I like that they arrived in a nice company van instead of a sketchy beat up Scooby Doo van. Would like to give a kudos also to my salesman Jason. He was always knowledgable and patient answering my questions. Shop around... and you'll see that they have great pricing. I highly recommend this company!read more
Lisa F.
Lisa F.
21:22 09 Apr 21
We chose to go with Bayview flooring after shopping the area because a rug that we liked could be at the store in approximately 2 weeks. The sales rep went into his office to find this out. We called the third time today (2 MONTHS) later to find that it had arrived 6 days ago. We were in TC last... week and had we gotten a call could have picked it up and saved an hour long trip.PS.. Learned to never give full payment as they requested, they had our $900 for 2 months.I am editing this previous post and give credit to Tim the owner for calling to apologize for this experience. He made no excuses and honestly wanted to make things right. Even came up with a way to possibly fix the delay, kudos to the owner!read more
Tom F.
Tom F.
16:38 08 Apr 21
Terrible experience - that's how my previous review started. Then the service manager got a hold of me, followed up by the owner. All questions answered and I'm a happy camper. Now, I just have to complete the installation...
Scott B.
Scott B.
21:12 07 Apr 21
Kevin & James - what can I say. We had 700 square feet of 1980s ceramic, covering thin set and durarock with a million nails in it. They spent day after day ripping that up while keeping the place as clean as possible.They then did a masterful job installing DuChateau engineered hardwood in all... our common areas and new carpet throughout the bedrooms and on our stairs. It's a new house - absolutely amazing work. We were also gone for most of the project and I knew we could trust them each day in our house working on their own. Professionals, gentleman, craftsman. Can't thank them enough. Best going. Thanks guys. Overwhelmed by the job, in the best way.read more
Carol B.
Carol B.
23:59 04 Apr 21
Bay View Flooring has a great selection and friendly staff. Tom Saunders recently finished a tough shower floor tile install and did a fantastic job! He is professional, on time arrivals and finished in a timely manner. His experience shows. Highly recommend him if you need tile installed.
Tim H.
Tim H.
18:29 30 Mar 21
We were so lucky to go to Bay View Flooring and Design Center They at Bay View are lucky to have Ben and Tom. . Jodie is the lady to talk to! She can give you chapter and verse about rugs, laminate and timing.If you are looking for a couple of perfectionist to do your floors, have I got a... recommendation of the 2 best workers I have ever seen. Ben & Tom worked so hard making our floors in our living room beautiful! It took two days to get the floors evened out so they could put the laminate down. I am so impressed with their work ethic and dedication.They took the time to look at all the details, including Ben going around all the quarter round had all the nail heads covered with white silicone. Tom made so many trips around the room making sure all the wavy spots were covered with a kind of hardener. The laminate is so tight you couldn't get an eyelash between the panels. I am hoping next year we will be able to get our bedrooms done as well and you can be sure we will be calling on Jodie, Ben and Tom. Bless you all for all your hard work!Lilly and Timread more
Anthony C.
Anthony C.
13:10 30 Mar 21
I worked with Robin on picking out the perfect backsplash, and she was very helpful in guiding my wife and I through different options. Sam came to install and did an excellent job! We are very pleased and will use them again for future projects.
Alison H.
Alison H.
14:02 27 Mar 21
Love the new carpet and the flooring in the bathroom and hallway. Ben and Tom did a great job on both projects!
Ross K.
Ross K.
13:09 27 Mar 21
Cindy was excellent in helping us select carpet and getting the job set up. Kevin and James were also excellent on the install.....professional, courteous, well organized. Just really nice people all around and we are very happy with the finished product.
Patrick N.
Patrick N.
14:21 12 Mar 21
We had a great experience with Bay View Flooring. Team Ben and Tom along with Cindy did a great job with our carpet choice and installation.Jennifer
Kim B.
Kim B.
00:55 10 Mar 21
We are truly blessed to have been able to work with the team at Bayview Flooring! Jean was extremely helpful, came out to our house to help with design and made sure every detail was covered! The install team, David and Josh were great too! I would recommend using Jean, David and Josh to... everyone - and our project turned out beautifully! Thank you!read more
carol M.
carol M.
23:04 24 Feb 21
Thank you.. thank you.From the moment we visited the store we were pleased. Robin is fantastic to work with. She is friendly and very knowledgeable. She helped us choose our new flooring and set up the times for measuring and install. There were no delays & each date was met as we were told. The... person who came & measured gave my husband accurate information of what we could expect & what was expected from us.Larry and Bubba, the flooring installers were fantastic. My husband said they were courteous and professional. They went over and above what we expected. I saw the finished work and couldn’t be happier with the job they did. The rooms look fabulous! Kudos to them for making the shabby rooms look so good!I have had previous flooring work done but Bay View Flooring receives an A+++ from us. I have already told several friends to check you out and this is the place I will go for all my flooring needs.Thank you to all of you!!Job well done!!!Carol McIntosh-LieffersPaul Lieffersread more
Karen B.
Karen B.
18:00 16 Feb 21
Our sales rep (Kristina) was very helpful and knowledgable. Our install guys did a great job too! (Kevin and James) I think. I lost the cards. Thanks All.
Chad S.
Chad S.
20:41 11 Feb 21
Paul and Luke did a great job replacing my kitchen floor. Very professional, courteous and funny to listen to. New floor looks amazing. Thanks again guys.
Patrick S.
Patrick S.
20:04 10 Feb 21
Bay View, installation crew of Kevin and James was phenomenal. Great job on our floors and our stairs. Great job and easy to work with. I will absolutely ask for them in the future.
Jackie K.
Jackie K.
21:06 09 Feb 21
Jody was extremely helpful and knowledgeable in helping us pick out the right flooring for us in our budget. Measurer Mike did a great job sizing up our job. Our installation took two days and our teams Kevin and James & Paul & Luke were prompt and courteous plus really went above and beyond... particularly in the details of the work. They were all very accepting of our quirky dogs. Great job Bay View Team!read more
James H.
James H.
01:05 03 Feb 21
David and his crew installed our flooring and did a fantastic job. They showed up early in the morning and were going strong through the day for two days straight. They were very professional, very polite and each had a great sense of humor! I would highly recommend them to anyone!
Ann C.
Ann C.
17:18 20 Jan 21
We did a bathroom remodel with a steam shower and bath. Jean Risk did an exceptional job with the design and helping us pick out tile. Josh Hyland installed the tile and it is absolutely flawless. Super job Bay View Flooring and I can't wait to start the next project!
Eric D.
Eric D.
22:59 29 Dec 20
Great company, great experience from start to finish. Would definitely recommend. The installers, Kevin and James did a fantastic job and where very courteous to my 85 year old mother when answering all her questions.
Cathy
Cathy
14:31 28 Dec 20
My husband and I wanted our fireplace wall faced with stone and the hearth replaced with slate like material. We had a specific stone in mind but needed help finding the slate stone look for the hearth. Kristina listened to our vision and helped us find the look we wanted. She also ensured the... stone slab we wanted was accurate as there were more look alike stone slabs in the same family group that had slightly different coloration and height variations. She showed us many different slate look products for the hearth, never in a hurry, and we selected some samples to take home. Kristina was very thorough and ensured we also considered replacing the metal trim that transitions from wood flooring to ceramic tile and also suggested a matching grout color, options we hadn't yet considered. She described the additional product (ditra) that was needed and provided a quote within a short period of time. Her experience and knowledge of the whole process was valuable. She informed us of the whole process including in-home measuring and photos to ensure accurate products would be ordered and minimizing any waste. Once we gave our consent, she gave us a timeline for the project installation. We were very pleased that they were able to do the work earlier than projected. David Prince did an excellent job installing the stone slab on our slanted cathedral ceiling fireplace wall. He took careful measurements to accurately apply the stone around our existing slightly warped live edge mantle, making it look aesthetically pleasing. It was apparent that he is very experienced as the final project looks stunning! We couldn't be happier. We also appreciated his description of the process timeline and his dependability. We highly recommend Kristina at Bay View Flooring and David Prince, master installer.read more
Brandon S.
Brandon S.
17:08 27 Dec 20
From beginning with Robin who helped us select the right carpet for us to Kevin and James who installed it this team did great work. They made us feel comfortable and confident throughout the process. We will be recommending Bay View Flooring to our friends and family. Thank you for a great... experience!read more
Penny N.
Penny N.
13:42 23 Dec 20
Were we "satisfied?" ABSOLUTELY!!!! Paul and Luke were incredible Both were obviously well-trained and experienced in their task.. They worked quickly and efficiently. While I still would have preferred carpet, this new flooring is truly BEAUTIFUL. Thanks again to all of you who made this... possible. Merry Christmas, too.read more
Robert B.
Robert B.
00:03 12 Dec 20
We're relatively new to town and have been doing some remodeling. We needed some tile and went to the box stores and saw a tiny selection, and "okay' prices (but probably lower quality). Then we went to a few places our contractor sent us to and received some pretty bad service, definitely not... greeted with a smile. Fast forward to finding Bayview Flooring on Google - WOW 189 positive reviews.From the moment I walked through the door, I could see why they are reviewed so well. You are greeted by a professional customer service person. The showroom is large and nicely laid out with carpet, hardwood and tile areas. a MUCH larger selection than any of the box stores and other flooring places we had checked out.We worked with Nate on some tile for our bathroom. On one detail, a fancy shoer drain, when I cringed a little at the price, Nate said, "Google this and you can find a cheaper one. It won't be as high quality as ours, but it's just a drain." It always amazes when a salesperson actually shows empathy and doesn't make you feel cheap or stupid.As far as the tile, he showed us good, better and best. We bought the "better" grade and it was right in line with Lowes / Home Depot pricing. Excellent value.What a great experience at Bayview. It's great to have a store that you know you can go to next time and eliminate all of the shopping all over town and take the risk out of buying online and getting a product that's broken, not what you want, or hard to return.Thanks Bayview Flooring team!read more
Don K.
Don K.
18:00 01 Dec 20
We stopped in hoping to find the right carpet in stock and get it installed soon. It had been over 10 yrs since shopping for carpet so the awesome sales person Patrick gave us the information to get the product we wanted. He is a gem and the store owners should hang on to him. Thanks Patrick!
Mary B.
Mary B.
01:59 01 Dec 20
We need flooring for our entire home. I went online to get more information and was emailed that night! From that point on, the service was excellent. Patrick came to our home. He had taken the time to look up pictures of our home from Zillow to get an idea of the style. He brought samples,... spent time explaining products, taking measurements, etc. The work started on time and ended on time. The installers, James and Kevin, were professional and excellent. We were out of town and returned so we could be there on the day they said they were finishing. I wanted to be able to talk about any problems while they were still there. We found everthing perfect. Highly recommend!read more
Rosemary E.
Rosemary E.
19:07 22 Nov 20
We were so delighted with our experience at Bay View Flooring. We worked with Robin as our designer, and she was attentive to every detail. She even came out to our home to see exactly what adaptations needed to be made for a perfect installation. Careful measurements were taken prior to... installation. Our installers, Kevin and James were so precise in their work and very careful of our furniture when they had to move it. They consulted with us every step of the way and left our home super clean at the end of each day. When our contractor saw the job he said it was really well done. All told, we had a very positive experience start to finish and we love our new floors!read more
Ron L.
Ron L.
17:28 21 Nov 20
Excellent selection and knowledgeable staff.
Pamela M.
Pamela M.
00:20 30 Oct 20
I walked into Bayview Flooring last August to look at wood flooring and was lucky enough to meet with Nate Houle. He spent a lot of time with me and gave great suggestions. Ultimately I decided on the Preverco Hickory. Installation was completed this week by Kevin & James. The floor is... stunning!Can’t wait to get the tile installed as well.Nates been a pleasure to deal with and made the process enjoyable. I highly recommend him and the whole team.Edit October 2020Tile is almost complete! Nate has continued to go above and beyond and Tom the tile guy has done an amazing job! Can’t wait to show his work off!Thanks everyone!read more
Susan H.
Susan H.
13:32 20 Oct 20
Our overall experience was very positive. We needed to replace carpeting in 2 rooms. Patrick did a great job helping us select the best carpet and Paul and Luke were excellent installers. They arrived on time, were very friendly, moved furniture and completed the installation without nicking any... of our newly painted walls and woodwork! We are very satisfied customersread more
F M.
F M.
11:48 15 Oct 20
Carolyn H.
Carolyn H.
20:28 14 Oct 20
Jason helped me choose the perfect carpet and I love it! Paul and Luke were so efficient and easy to work with. I highly recommend them all as they were so professional.
Diana R.
Diana R.
01:38 13 Oct 20
Patrick was great to work with in finding us the carpet and pad. He was flexible with us rescheduling installation due to construction delays. Used Costco discount which was awesome. Paul and Luke were friendly and professional in installing our carpet quickly and beautifully. Would recommend.
BBS C.
BBS C.
13:43 09 Oct 20
Shopping at Bay View was a very pleasant experience. Beautiful show room and very helpful staff. I was so impressed with the installation of our carpet! Ben & Tom were the best! They did our master suite and we requested them for our family room, even if it meant we had to wait longer for... installation. Also, they did a great job on the stairs! No call backs needed here! P.S. They play good music while installing!read more
Dan N.
Dan N.
11:51 09 Oct 20
I am happy to recommend Bay View Flooring to anyone who wants a highly professional carpeting dealer. From my first contact with the consultant Patrick, to the carpet measurements man Michael, to the installers Tom and Ben, all the Bay View employees were courteous, timely, and knowledgeable. The... entire experience, from learning about carpet products, the cost estimating process, and the prompt and clean installation was pleasing to know still existed in Traverse City. I cannot recommend too highly this terrific company. I am extremely satisfied.read more
Melissa V.
Melissa V.
23:17 06 Oct 20