Our Customer Reviews


Location Info

Address
67 U.S. 31 S,
Traverse City, MI 49685

Contact

231-947-6900

Opening Hours:
Mon-Fri: 9:00 am – 5:00 pm
Sat: 9:00 am – 4:00 pm
Sun: closed

Route

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Bay View Flooring has been providing excellent customer service for the past 30 years, and we will continue to help families and businesses in making important decisions about flooring for years to come. Below are some of our customer, who shared about their experiences while doing business with us.



Bay View Flooring
4.9
Based on 259 reviews
Janel B.
Janel B.
13:52 16 Oct 21
I just replaced all of my carpet with new flooring from Bay View Flooring. This was one of several transactions that I have worked with Gary Bebeau on. I highly recommend him! You won't be disappointed.
Karen P.
Karen P.
01:26 16 Oct 21
Maggie Savage was of great help when I walked in looking for tile and carpet. I had no ideal what I was looking for and she started pulling samples andmaking suggestions and she come up with the prefect tile for my kitchen and bath.She along with the Gentlemen who installed my tile and carpet.... Were very nice and professional. I will be coming in again for an area for the living room once my furniture is in. Thank you for your help.read more
Kris G.
Kris G.
14:45 14 Oct 21
Great experience with Cindy and Jim. Great choices, service, and reliability. Received my delivery this morning and ready to install!
Joann S.
Joann S.
14:57 13 Oct 21
My experience with Cyndie was outstanding. She is very professional and very knowledgeable of everything pertaining to Bay View Flooring. Your company is very fortunate to have her employed with you. I will shop at your firm again and hope to have Cyndie work with me.
Bernice J. V.
Bernice J. V.
17:35 02 Oct 21
So far so good.Sales rep Robin, is very impressive with her knowledge of product as well as accommodating my limited ability to travel to them.She has been so helpful and plain spoke about what we can expect while planning for a complete new flooring throughout the house.In addition to this she... is thorough about so many incidentals and recommendations. That is really helpful.We feel confident that when the job is complete, there will be full satisfaction on our part.Update:The job is done and the floors look wonderful.Hats off to David, Isaiah, Lawrence and Victor who installed the floor with grace, expediency, expertise and great patience and forbearance.Thank you Bay View Flooringread more
Andrea K.
Andrea K.
16:32 30 Sep 21
We could not believe how quickly and perfectly Paul and Lucas installed COREtec floors throughout the open plan main floor of our home. They arrived promptly in the morning and were both a pleasure to have in the house. We'll definitely return for the next flooring project!
Dan P.
Dan P.
13:27 30 Sep 21
Bayview Flooring just completed the tile for the remodel of our master bath. What a pleasure to work with Robin, the sales person and Tom, the installer! They are both so professional. Robin was patient and helpful in helping us with the design and tile choice, and Tom is an absolute perfectionist... and a pleasure to have in our home.read more
Tom R.
Tom R.
12:27 27 Sep 21
Cindy Mitchell is a very personable, bright, helpful, and professional salesperson. She was great to work with!Kevin and James installed my carpet. Boy, were they ever good at what they do! They were on time, pleasant, professional and I was happy to have them in my house.
George B.
George B.
19:20 22 Sep 21
We recently completed our new build (Norris Construction) and had Bay View do the flooring throughout the entire house. This project included using hickory hardwood for the complete interior and a beautiful laminate for our 3-season room. In spite of issues during the COVID pandemic, Bay View... worked with us and our builder to overcome supply chain challenges / shortage of workers as we struggled to meet our original plans.In spite of the hiccups, Bay View Flooring provided us with a truly superb final result that we are extremely pleased with. The staff, starting with Tim, the sales team, Randy in the warehouse and the installers were all first-rate! Customer service gets extra stars for their outstanding efforts!!We are thrilled to be Bay View customers, and we would be happy to recommend them at any time.George and Kathyread more
Kimberly C.
Kimberly C.
16:11 17 Sep 21
Very positive experience from start to finish. Everyone was so easy to work with. Cindy was awesome in helping us choose the right floor for us (and to match / go with some existing floor) and the installers Paul & Luke were hard workers and super easy to have around. Very professional. We couldn't... be happier!read more
Greg K.
Greg K.
14:10 16 Sep 21
Kevin and James were a great team…they did a fantastic job on our luxury vinyl plank installation. The floor looks great and we get many compliments. They were very easy going and professional. Exceeded our expectations. Would highly recommend Bayview and Kevin and James. Thanks!
Joe H.
Joe H.
18:00 11 Sep 21
It was a pleasure dealing with the staff at BV Flooring. Cindy, in sales, was super helpful and responsive to questions and emails. She even got us the exact same flooring that we picked at a local competitor for $1500 less. Paul and Luke did our install and they were super friendly and... professional. They did a great job and our new floor looks great.read more
Marion M.
Marion M.
13:48 10 Sep 21
Carpeting for 4 bedrooms at our cottage on Glen Lake was scheduled for this past Tuesday and Wednesday. There was a bad storm all morning on Tuesday, but our installers still came and did the work.David and Dave were polite, efficient, and cleaned up all debris. We have used Bay View in the past... and will certainly use them again for future projects. Robin is very helpful to work with in a "long distance situation". They were flexible with our schedule. It all looks beautiful!read more
Sarah S
Sarah S
21:37 08 Sep 21
I walked into Bayview Flooring after visiting other flooring companies and simply being overwhelmed by options & prices. So glad I met Cindy that day! She asked the right questions, listened and ended up showing me a vinyl plank flooring that was perfect in its color, quality and best of all price.... Kevin & James arrived weeks later to do the work and I was completely impressed by their craftsmanship and their service ethic. The job rolled along smoothly with an end result that had my house back in order with a beautiful new floor. From start to finish this was a great experience thanks to the people I worked with at Bayview and their professionalism!read more
Linda R.
Linda R.
23:09 07 Sep 21
Bayview Flooring and Design did an outstanding job for me by squeezing me into their schedule to get two bedrooms carpeted at short notice. I was moving into a new home and the carpet badly needed replacing. When my movers delivery date was delayed, I contacted Bayview Floor and Design and they... assisted me totally. Within three days, I picked a beautiful carpet, they measured and sent two installers, Ben and Tom, to lay the carpet. They were very professional and pleasant, did a great job in no time at all, took up the old carpet, laid the new, and cleaned up after themselves. I was very thrilled and thankful for the easy process. I highly recommend Bayview Flooring and Design to anyone that is looking for any type of flooring,read more
Brenda R
Brenda R
19:06 24 Aug 21
We worked with Robin at Bay View Flooring to select solid wood flooring for our home. We chose Preverco Yellow Birch and couldn't be happier! Robin was very patient as we worked through our decision. The installation went very smoothly and when they came back for some minor repairs, they didn't... charge us. We also purchased tile for our bathroom remodeling job, along with the grout and other supplies. Robin was very helpful in selecting colors and was very knowledgeable on the criteria for a proper installation. I highly recommend Robin and Bay View Flooring!read more
KEN H.
KEN H.
11:59 23 Aug 21
I RECENTLY HAD PLANK FLOORING AND CARPET INSTALLED BY PAUL S. AND LUCAS D. THEY DID A VERY PROFESSIONAL INSTALLATION AND I WAS EXTREMELY SATISFIED WITH THEIR WORK. THEY HAD SOME VERY DIFFICULT CUTS TO MAKE FOR THE PLANK FLOORING AND THE RESULTS CAME OUT EXTREMELY WELL. THEY WERE VERY HARD... WORKERS AND I ENJOYED HAVING THEM AT MY HOUSE. THEY ARRIVED ON TIME AND WORKED VERY HARD ALL DAY. PAUL S. AND LUCAS D. ARE A GREAT ASSET TO YOUR COMPANY.KEN AND ROSEMARY H.read more
David B.
David B.
00:50 20 Aug 21
From purchase with Cindy to installation by Kevin and James, the process was smooth and professional. The installation was excellent and we are very pleased with the carpet quality as well as the service.
Steve b
Steve b
19:35 16 Aug 21
WIfe and I both agreed that we felt very comfortable after our first visit with this store. Jason treated us very well and we were able to find the flooring perfect for us. The installers, Paul, Luke and Faith were excellent as well. They were very knowledgeable and hard working and friendly too.... It has been a pleasure all around dealing with Bay View. We will be shopping here in the future for our needs.read more
diana N.
diana N.
13:37 05 Aug 21
August 4, 2021Bay View Flooring team of 3, Paul S, James K and Lucas D just finished putting our new flooring down in the bedroom, living room and kitchen. Injust three days they removed the old flooring and put down the new. They are a GREAT TEAM and we are very satisfied with the work they... did. We would like to Thank them for a job well done.read more
Scott B.
Scott B.
21:11 30 Jul 21
Purchase:Cindy - After starting the process Cindy took over our project with a caring and steady hand. We looked at over a dozen samples, went back and forth with our options and had a very difficult install.Through it all she was kind, communicative, fair and honest.I am about to call her back... to start another project and will again when it's time to redo our baths.She's the best, give her a call and you won't be disappointed.Installation:Kevin & James - what can I say. We had 700 square feet of 1980s ceramic, covering thin set and durarock with a million nails in it. They spent day after day ripping that up while keeping the place as clean as possible.They then did a masterful job installing DuChateau engineered hardwood in all our common areas and new carpet throughout the bedrooms and on our stairs. It's a new house - absolutely amazing work. We were also gone for most of the project and I knew we could trust them each day in our house working on their own. Professionals, gentleman, craftsman. Can't thank them enough. Best going. Thanks guys. Overwhelmed by the job, in the best way.read more
Glenna M.
Glenna M.
20:33 29 Jul 21
I am so pleased with my new carpet. Ben and Tom worked so hard and were so professional and efficient. They did a great job! And I feel very fortunate to be able to get the job accomplished between family members coming and going. Thank you so much!!!
Heather L.
Heather L.
14:53 26 Jul 21
We knew very little about replacing our floors and purchasing/installing the luxury vinyl flooring. We had an outstanding experience with the sales process. Cindy Mitchell patiently guided us through numerous options and materials. The installation was quick and the quality is exceptional. Thank... you to the install crew: David Prince, Isaiah, Larry, Viktor.read more
Richard G.
Richard G.
19:39 23 Jul 21
What at awesome experience working with Bayview Flooring! Robin did a great job is working with us to select the right carpet and flooring. Paul and Luke did great work installing the carpet, they where on time and left the house very clean! Will definitely work with & recommend Bayview Flooring.
Cheri B.
Cheri B.
02:25 23 Jul 21
Great experience working with Cindy Mitchell to re-floor our summer home up in Michigan. Focused, knowledgable, and very patient- Cindy worked with us remotely to help us choose the right products and color schemes. The installation team was extremely professional, clean, and did an outstanding... job. We couldn’t be happier and highly recommend Cindy and Bay View Flooring!😊read more
David A.
David A.
03:07 21 Jul 21
Bay View Flooring did a great job on our 50-year-old family cottage. We worked with Cindy who was very knowledgeable. Paul was our main installer with 35 years experience. He was awesome. Luke, Kevin and James were also great. The crew was on time every day - very professional.
Hali A.
Hali A.
23:14 20 Jul 21
Jodie our sales associate was friendly, knowledgeable and excellent about talking us through not only sales/promotions but areas where it's smartest to spend a little more or where to cut costs. She was able to provide several quotes quickly. Kevin and James did our install. They paid excellent... attention to detail and we could not be happier with the end result! They were also careful not to disturb me as I was working from the home at the time.read more
Rosemary E.
Rosemary E.
17:59 11 Jul 21
We were so delighted with our experience at Bay View Flooring. We worked with Robin as our designer, and she was attentive to every detail. She even came out to our home to see exactly what adaptations needed to be made for a perfect installation. Careful measurements were taken prior to... installation. Our installers, Kevin and James were so precise in their work and very careful of our furniture when they had to move it. They consulted with us every step of the way and left our home super clean at the end of each day. When our contractor saw the job he said it was really well done. All told, we had a very positive experience start to finish and we love our new floors!read more
Martha I.
Martha I.
10:54 02 Jul 21
great folks to work with at Bay View Flooring.Thank you to Jason in helping to pick out tile and floor coverings and to the tile and carpet installers that did a wonderful job.
Konrad V.
Konrad V.
19:52 28 Jun 21
We were very satisfied with Bay View Flooring. Jodi was good to work with. Kevin and James, the installers, were very professional. They did a very good job.
Barbara C.
Barbara C.
22:35 27 Jun 21
Bay View staff was amazing. Robin met me before the store opened so I could get samples asap. Measuring was perfect of our two rooms, only about 2 feet of one plank left over. Kevin and James were timely, made corrections to the 125 yo base floor and completed the job quickly and professionally.... Very nice guys to have around! Thank you!read more
Diana S.
Diana S.
21:48 23 Jun 21
Starting with Jason in sales thru the installation by Luke and Paul, we were quite pleased.
Cherie B.
Cherie B.
00:34 23 Jun 21
We love our new carpet. Our experience with Bay View was great. From Nick our salesperson to Bill who placed our order to Ben & Tom our installers. Ben & Tom we’re very efficient with their time. Very through with the installation. Moved all our heavy furniture. Cleaned up afterwards. I will... recommend Bay View & your employees to all my friends. It was a great experience. Thanks a bunch. Pat and Cherieread more
Susan J.
Susan J.
16:32 19 Jun 21
We had a great experience purchasing our living room carpeting from Bay View Flooring. Jason Harris, our sales rep, was knowledgeable and very easy to work with. Our installers did a beautiful job and left our home in immaculate order. We highly recommend them!
Bob W.
Bob W.
20:26 16 Jun 21
We were fortunate to work with Whitney in selecting our flooring products. She took the time to understand our needs for flooring. She explained the differences between flooring types which allowed us to make an informed decision in selecting the flooring types that best suited our needs.Having... both Kevin and James install the flooring made what had been already a good situation even better. They definitely know their jobs well. They made quick work of removing the old flooring and preparing for installation. They made sure that we were happy with everything through the entire process. If you are reading this review and are in need of flooring, these three individuals will exceed your expectations.June 16, 2021After sometime enjoying the flooring we purchased from Bay View 2 years ago, we decided to finish off the remainder of the house. This time Gary assisted us in the selection of our flooring. James and Kevin were available to complete the installation as before. Again the entire process was great. Gary and Randy handled everything instore and with scheduling delivery. No issues there. Our friends, James and Kevin completed the installation efficiently, timely and professionally. Charlie, our Basset Hound enjoyed his morning greetings with the both of them. Charlie's a talker.We are very pleased with our decision to chose Bay View.read more
Meridith L.
Meridith L.
15:18 12 Jun 21
Paul and Luke did an amazing job installing new carpet in our family room and Bill did a great job helping us pick out our new design and getting everything set up on the front end. They were all so kind.Paul and Luke worked so hard and gave us an amazing install even on one of the hottest days.... They even gave our puppy Frank lots of love. It seriously looks like a new house! Thank you so much Bayview Team!read more
Alan M.
Alan M.
14:15 09 Jun 21
A great experience. It began with a remarkable receptionist ,Bonnie Haile who made us feel welcome and took care of us during each visit. We were from out of town and she even took the time to recommend restaurants. Bonnie was a brilliant hire as she really set the tone for everything that came... next.Excellent selection, knowledgeable sales staff and superior installation. What more could you ask for? If you're looking for old school service this is the place!read more
Diane W.
Diane W.
14:52 08 Jun 21
We love our new floor. Paul and Luke did an excellent job and were a pleasure to have working on our installation. Thanks!
Craig R.
Craig R.
19:34 01 Jun 21
Worked with Jason Harris (sales) and re-carpeted 4 rooms total - great pricing and customer service, installation happened as promised and much quicker than most others in the area could do. Install crew (Jamie) did a great job as well. Would highly recommend and will use them again on the next... project.read more
Mary T.
Mary T.
14:33 28 May 21
Had my second great experience with Bayview. We remodeled an old bathroom and contacted Robin Whipple. Robin did a great job helping us with not only design ideas, but with advice for the tear-down and prep phases. Her measurement and quote process was spot on - no surprises.Tom Saunders... did the project, and I can’t say enough about the tile shower he created for us. His work was meticulous, including overcoming issues created by less than perfect framing and drywall. But Tom isn’t just an excellent installer, he has an eye for the art of the tile and painstakingly arranged our river rock floor and niche to maximize their beauty. We are very grateful and highly recommend Bayview Flooring .read more