Our Customer Reviews


Location Info

Address
67 U.S. 31 S,
Traverse City, MI 49685

Contact

231-947-6900

Opening Hours:
Mon-Fri: 9:00 am – 5:00 pm
Sat: 10:00 am – 4:00 pm
Sun: closed

Route

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Bay View Flooring has been providing excellent customer service for the past 30 years, and we will continue to help families and businesses in making important decisions about flooring for years to come. Below are some of our customer, who shared about their experiences while doing business with us.



Bay View Flooring
4.9
Based on 343 reviews
James D
James D
16:17 06 Dec 22
2 bedrooms carpet and a kitchen with mi basement trap door and looks and functions well. Trap door kit helped a lot. Much easier to get in. Floor looks good. I had Jason pick the floor and colors. Better than I could have done. The installers Donovan and Darrin Wix did a fine job. Pleasure to have... them in my home. Very positive energy. They had some other good ideas as well. It's nice to be able to leave a good review, Thanks for getting it done.read more
Gayle G.
Gayle G.
19:50 05 Dec 22
We are very pleased with the quality of our luxury vinyl flooring and also with our sales person-Jodie Schwandt. She was very helpful in getting us the look we wanted & explaining the installation process. The installers, David and Natalie, were great also. They were friendly, knowledgeable and... professional. They did a very neat and complete job.read more
Justin B.
Justin B.
22:08 18 Nov 22
Friendly, professional, on time, and did a great job. Also, Cindy is outstanding! The only issue I saw was the cleanup wasn't satisfactory as the wood flooring team left saw dust and foot prints in it all over the floor from the entry into the home throughout their work paths that we had to clean... up. We also found several fingerprint spots of wood flooring glue on our brand new custom Amish built heritage furniture but luckily we saw it quickly enough that it just rubbed right off with a paper towel so no permanent damage. Otherwise, the job itself looks great. And the our gym room flooring team did a great job as well. I don't think we could have found a better company and we will surely hire them again when we have the time to remove all the old carpeting throughout the 5,000sqft house and replace it with wood flooring.read more
S E.
S E.
17:08 18 Nov 22
Great selection, no pressure and competitive pricing.Just had Vinyl Plank installed by Paul and Luke and they did a great job with some pretty hard cuts! Thanks!!
Dotti T.
Dotti T.
16:05 15 Nov 22
With some help from Robin, we chose a flooring that we felt would work nicely in our homePaul was the installer. He worked hard one day all alone with no breaks and had some additional help his second day again worked hard all day no breaks beautiful job. Thank you. Bay flooring, and robin and... Paul . I highly recommend this company.read more
Sue G.
Sue G.
22:46 07 Nov 22
Great sales staff ( Maggie) . She was excellent to work with and made everything very easy for us over the phone since we live out of town. Installers (Tom&Matt) were very professional and paid great attention to detail since we had a pattern carpeting . Also made sure they explained everything... they were doing.read more
Chris B.
Chris B.
18:53 04 Nov 22
Great experience and products. Jodie did a great job helping us pick out great carpet and vinyl flooring for our cottage. Luke and Paul took great care and pride in their work to really complete the experience. They truly delivered a quality removal and installation for our whole cottage. I... would highly recommend Bay View! Flooring & Design Center! Thanks Again Paul, Luke and Jodie.read more
Jami C.
Jami C.
17:37 04 Nov 22
Team Kevin & James were the best! Super professional, great communication and knowledge, and go above and beyond for the customer. We are very happy with the whole experience. Would highly recommend this team!
Heidi A
Heidi A
23:42 02 Nov 22
Great service from experienced sales person
Oxy H.
Oxy H.
18:09 31 Oct 22
My flooring became buckled after a leak in my bathroom. Kevin and James to the rescue! The same great duo who installed my flooring 4 years. They arrived on time, worked quickly, did an amazing job. It was a bit tricky as I only had a partial box left of a discontinued flooring. But they made it... work. Friendly , nice guys. They remembered details about my life that I’d shared with them from 4 years ago! On the way out, they even helped me lift a very heavy bag of rocks into a wheelbarrow. Above and beyond..read more
Steve M.
Steve M.
13:20 31 Oct 22
Robin was great to work with from the start to the end. Our installation team of David and Natalie were wonderful to work with as well. They were very helpful and their workmanship was stellar! They both came up with great ideas and treated the project like it was their own home!
Renee B.
Renee B.
16:00 26 Oct 22
Thank you Kevin and James for the beautiful job you both did installing our wood floor. You both were very professional and worked hard the entire time. You both answered our questions and kept us updated on your progress. You cleaned everything up afterward and left the garage, where you cut the... wood, clean.Thank you, we love the look of our floors.Dean and Reneeread more
Jeff Staci C.
Jeff Staci C.
21:13 25 Oct 22
Give Maggie a raise! After finding that our flooring was discontinued a few months back, I set out to call stores across the country (I’m in Colorado) to find any remains of this particular style. I called over 100 locations with no luck before I found Maggie at BayView flooring and design- she... said she’d do some digging and get back to me. That same day she was pleased to inform me that she had tracked it down! She was great to work with, her communication was incredible and she saved us from having to re-floor the entire main level of our home! I’d give more stars if I could!read more
Jason L.
Jason L.
00:03 24 Oct 22
We had flooring installed in October of 2022 after working with Maggie and the team at Bay View. Maggie was very helpful and helped to find a great laminate at a significant discount for our project. Her quote came in $2k lower than another company in town. The actual install was subcontracted to... Zen Flooring and Lawrence and Isiah did a great job, not only meeting all of my expectations but wrapping up work one day before scheduled. I’ve had installations completed in my home with two other companies in TC and my experience working with Bay View has been the best, by far. They went out of their way to save me money and to save time during installation. I’ll be returning my business here for our next project.read more
Laura G.
Laura G.
17:26 19 Oct 22
Our experience with Bayview was excellent from beginning to end. Cindy was prompt and professional in helping with the decision and buying process. Shane and Pat were incredibly fast and efficient with the installation. They handled every detail and left everything perfect. Our floors look and feel... fantastic!read more
Eric R.
Eric R.
15:29 18 Oct 22
Jason Harris provided excellent guidance and responsive service related to our wood floor, tile and carpet needs. Our stairway carpet has already been installed and the installers, Kevin and James, were awesome; they called ahead; took the time to provide some options where wood and carpet come... together and made modifications on-site to make it work. Nice job!read more
Krista G.
Krista G.
14:16 16 Oct 22
Excellent customer service by our sales rep Robin, as well as our installation crew, Kevin and James. Floors are beautiful!
Molly K.
Molly K.
18:27 14 Oct 22
Jason was helpful, professional, and followed up in a timely manner each time I had a question about my carpet. His installation team of Paul, Lucas and Matt did a fabulous job cleaning up after each day they were here. Even though the project was expensive, the wait time of 8 weeks was worth it... because it turned out so well. Thanks!read more
Ronald B.
Ronald B.
21:49 06 Oct 22
Dave and Natalie did a great job installing our Coretec Plus Plank flooring, Marsh Oak color.Very neat and caring; very professional!Thanks for a great experience.
Fred C.
Fred C.
17:15 05 Oct 22
We have worked with Jean Risk on a number of projects and she just finished helping us with the flooring and tile work for a cottage renovation. Jean is amazing! Professional, and knowledgeable. She helped with selection, ordering and coordinating installation.The tile installer, Corey Martz (... shower walls and floor and fireplace tile) did a beautiful job. He is one of the best we have ever had on one of our projects.The LVT flooring turned out better than we could have imagined It really transformed the space. The installer, David Prince, was so helpful and came up with great solutions for some very tricky areas including steps. It looks fabulous.read more
Holly T.
Holly T.
15:05 29 Sep 22
I couldn’t be happier with the service and product I received at Bayview Flooring. Cindy asked question and listened, she didn’t try to push me into a more expensive carpet but explained the benefits of the different ones I was considering.I liked her style and would highly recommend her. The... installers Tom and Ben were great and respectful as they had to dismantle and move furniture from one room to another. The carpet looks great, thanks!read more
Patricia E C.
Patricia E C.
19:34 27 Sep 22
We have worked with Bayview Flooring twice now. Once with an entire home build in 2016 and recently for a basement carpet installation 2022. Our installers were Paul S. and Lucas D. They were friendly, courteous, prompt and very professional. We highly recommend Bayview Flooring. We would not do... business with anyone else!read more
Deb M.
Deb M.
14:24 21 Sep 22
Can’t say enough good things about the installation of my cortec flooring. John and Johnny were excellent! From removing old carpet to working around some obstacles to get my flooring done! Thanks guys. Cindy was helpful with coordinating the project!
Lee M.
Lee M.
18:40 19 Sep 22
We worked with Cindy M on replacing the carpeting in our lower level. She was a true professional- incredibly prompt, helpful, and patient as I slowly figured out what would work in our poorly lit space. She ordered samples for me that arrived quickly. Communication at all stages of the job was... excellent. The crew that laid our carpeting were great as well. So friendly, polite, and careful. We had unexpected complications with our old tack strip, but they were great about the additional time and work needed to complete the job. Our rooms look wonderful, and we would recommend Cindy and Bay View Flooring without hesitation!read more
Dawn B.
Dawn B.
22:54 16 Sep 22
Bayview Flooring’s entire team was amazing to work with. From Maggie in sales (who patiently answered all my emails ) to Jake in scheduling through install the whole process went so smoothly. I want to give a special thanks to David and Natalie our installers. I can’t begin to say what a wonderful... experience it was working with them. They are so professional, efficient and friendly. It was truly a pleasure meeting them both. Thanks again Bayview Flooring. We love our new floor!!read more
Douglas W.
Douglas W.
19:23 13 Sep 22
Paul and Luke did a professional job and then some when they laid flooring in my house on 9/6/22. All joins are tight; all lines are straight. No floor squeaks; no loose spots. They solved a problem I didn't expect to be solved: some rooms already had floor strips; I didn't think it and the new... strips in the remaining rooms could be made to line up. Luke and Paul lined up the flooring to make it look like it had all been laid down in the same job. Beyond that, they work smoothly and efficiently. They don't look rushed, yet they don't waste time. I imagine Bay View's other crews are just as professional. But next time I call Bay View, I'll ask for Paul and Luke.read more
Marc L.
Marc L.
17:41 12 Sep 22
Maggie was very helpful as she assisted us in identifying a luxury vinyl product for our project, keeping us updated on the delivery schedule. The installation was very professional and completed in a timely manner. We appreciate the results.
Deb D.
Deb D.
20:12 08 Sep 22
Thank you very much to Maggie McMartin, Sales Rep. and Cory Martz, Installer. We have a beautiful ceramic floor. We are very happy with how it turned out. The whole process was painless and easy for us! Highly recommend BayView Flooring!
Becky G.
Becky G.
15:16 07 Sep 22
We have a summer getaway in northern Michigan that needed new flooring badly. I contacted Bay View Flooring and started planning this project with Cindy. I had lots of questions and she had all the answers for me. The decision was made to do luxury vinyl throughout. Cindy worked with me to get the... perfect color sending me some samples I thought may work. Also keeping in mind we close up for the winter the right type of vinyl had to be used. I picked one and we were off and running. Got on the installation schedule for the end of August. Jay was my installer and he did a fabulous job. I highly and have already recommend Cindy to friends up here. Thanks Cindy and Jay!read more
Scott M.
Scott M.
21:19 05 Sep 22
On time, professional and quality installation. Will definitely work with again!
Sarah H.
Sarah H.
19:45 02 Sep 22
Ken S.
Ken S.
13:23 01 Sep 22
We had the carpeting replaced on a winding staircase. Paul S. and Lucas D. from Bay View did the job. They were fantastic to work with. It was not an easy task. They assured they had enough carpet to complete the job and had very little waste. in other words, they made sure they got the most out of... the carpet available. And, they cleaned up before they left. You wouldn't have even know they had completed a major job on site. I would highly recommend these guys for any flooring project.read more
Rick M.
Rick M.
20:34 24 Aug 22
Our Sales person Cindy was awesome to work with I would definitely recommend them to a friend!!
Chris D.
Chris D.
20:33 24 Aug 22
Very happy with the decision to go with Bay View Flooring for our flooring project. Cindy Mitchell was our salesperson and she did an excellent job of finding us the product we were looking for. The installation team came in and did quality work to make our new flooring look great!
Dana B.
Dana B.
16:11 17 Aug 22
Other than being more costly than expected (like almost everything these days!), Bayview Flooring was fun and great to work with. Cindy was helpful letting us take samples to find the right carpet for us. Jake called to try to get us scheduled as soon as he could. David did an excellent job... installing. He is friendly, professional, very skilled, and did an awesome job, going above and beyond to make our stairs look even better than they did before.Thank you!! :)read more
Paul H.
Paul H.
19:26 01 Aug 22
Our experience with Bay View Flooring was a happy one. Robin helped us find the exact floor we were looking for, kept us informed of the many details prior to installation, and checked in with us after the job was completed. Jake informed us of a cancellation which allowed us to have an earlier... installation. David and Natalie were gracious and thoughtful during the whole installation process, David saying he works as though he is working in his own home. Excellent workmanship! So grateful for everyone's help!read more
Matthew M.
Matthew M.
15:09 01 Aug 22
The installation guys were awesome.They showed up yesterday and did an amazing job, very quick, clean and professional.I thanked them profusely.It turned out perfect.  By far the best experience I have ever had with any flooring project.My mother was very happy with "her" new carpet in my... guest bedroom.Thank you ALL for doing an amazing job in such a short time.I know you are all incredibly busy and I truly appreciate what you did for me.From start to finish Bay View Flooring met or exceeded my expectations.Please also give my thanks to your boss.  He heard my cry for help and he understood the urgency.That is why Bay View Flooring will ALWAYS be my choice for expert flooring installation, both residential and commercial.Everyone at your company was empathetic, professional and FAST.You have a customer for life.Thank you all.read more
Bill C.
Bill C.
12:53 28 Jul 22
Excellent job throughout. From Maggie in sales, Jake coordinating dates and Kevin and James who did the install. Everyone was great to work with. But I'd especially like to thank Kevin and James for their attention to detail with the installation. They had a large job with our kitchen, dining... room and bathroom that they were able to complete it in just two days. They were always on time and worked through the day with no breaks or even a lunch break. Overall, they went above and beyond our expectations for a job well done. Thank you so much..read more
Andria B.
Andria B.
18:30 25 Jul 22
Bay View Flooring has an exceptional team, from sales and scheduling to installation. I wanted to work with the Costco program to get flooring, and Cindy Mitchell from sales was incredibly helpful and accommodating as I tried to find what I wanted. She ordered samples that weren't in house, made... sure I was satisfied with the color, and was great at follow up. I cannot recommend her enough, she was both professional and fun to talk to.Next came scheduling. I was working with getting kitchen cabinets installed, then flooring, then moving with 2 old dogs that I didn't want to have to deal with construction. Jake from scheduling was incredibly understanding and called as soon as something opened up. I am eternally grateful to him that I can move with the dogs and the house will be ready for them.Finally, the installers Paul and Luke were hands down the BEST skilled trades people I have ever worked with. They were hard working, friendly, trustworthy and we felt comfortable packing the other house while they worked at the new house. They left the place clean at the end of each day, and were so incredibly nice.I cannot recommend Bay View Flooring enough, and the team from start to finish were exceptional with their customer service. Thank you, thank you, thank you to all of you!!read more
Charlie G.
Charlie G.
14:16 19 Jul 22
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