Our Customer Reviews


Location Info

Address
67 U.S. 31 S,
Traverse City, MI 49685

Contact
info@bayviewflooring.com
231-947-6900

Opening Hours:
Mon-Fri: 9:00 am – 5:00 pm
Sat: 10:00 am – 4:00 pm
Sun: closed

Route

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Bay View Flooring has been providing excellent customer service for the past 30 years, and we will continue to help families and businesses in making important decisions about flooring for years to come. Below are some of our customer, who shared about their experiences while doing business with us.



Bay View Flooring
4.9
Based on 187 reviews
Rosemary E.
Rosemary E.
19:07 22 Nov 20
We were so delighted with our experience at Bay View Flooring. We worked with Robin as our designer, and she was attentive to every detail. She even came out to our home to see exactly what adaptations needed to be made for a perfect installation. Careful measurements were taken prior to... installation. Our installers, Kevin and James were so precise in their work and very careful of our furniture when they had to move it. They consulted with us every step of the way and left our home super clean at the end of each day. When our contractor saw the job he said it was really well done. All told, we had a very positive experience start to finish and we love our new floors!read more
Ron L.
Ron L.
17:28 21 Nov 20
Excellent selection and knowledgeable staff.
Pamela M.
Pamela M.
00:20 30 Oct 20
I walked into Bayview Flooring last August to look at wood flooring and was lucky enough to meet with Nate Houle. He spent a lot of time with me and gave great suggestions. Ultimately I decided on the Preverco Hickory. Installation was completed this week by Kevin & James. The floor is... stunning!Can’t wait to get the tile installed as well.Nates been a pleasure to deal with and made the process enjoyable. I highly recommend him and the whole team.Edit October 2020Tile is almost complete! Nate has continued to go above and beyond and Tom the tile guy has done an amazing job! Can’t wait to show his work off!Thanks everyone!read more
Susan H.
Susan H.
13:32 20 Oct 20
Our overall experience was very positive. We needed to replace carpeting in 2 rooms. Patrick did a great job helping us select the best carpet and Paul and Luke were excellent installers. They arrived on time, were very friendly, moved furniture and completed the installation without nicking any... of our newly painted walls and woodwork! We are very satisfied customersread more
F M.
F M.
11:48 15 Oct 20
Carolyn H.
Carolyn H.
20:28 14 Oct 20
Jason helped me choose the perfect carpet and I love it! Paul and Luke were so efficient and easy to work with. I highly recommend them all as they were so professional.
Diana R.
Diana R.
01:38 13 Oct 20
Patrick was great to work with in finding us the carpet and pad. He was flexible with us rescheduling installation due to construction delays. Used Costco discount which was awesome. Paul and Luke were friendly and professional in installing our carpet quickly and beautifully. Would recommend.
BBS C.
BBS C.
13:43 09 Oct 20
Shopping at Bay View was a very pleasant experience. Beautiful show room and very helpful staff. I was so impressed with the installation of our carpet! Ben & Tom were the best! They did our master suite and we requested them for our family room, even if it meant we had to wait longer for... installation. Also, they did a great job on the stairs! No call backs needed here! P.S. They play good music while installing!read more
Dan N.
Dan N.
11:51 09 Oct 20
I am happy to recommend Bay View Flooring to anyone who wants a highly professional carpeting dealer. From my first contact with the consultant Patrick, to the carpet measurements man Michael, to the installers Tom and Ben, all the Bay View employees were courteous, timely, and knowledgeable. The... entire experience, from learning about carpet products, the cost estimating process, and the prompt and clean installation was pleasing to know still existed in Traverse City. I cannot recommend too highly this terrific company. I am extremely satisfied.read more
Melissa V.
Melissa V.
23:17 06 Oct 20
Laurel C.
Laurel C.
23:09 03 Oct 20
I loved working with Kristina! She was very patient with me while I tried to choose a backsplash tile. I had my heart set on a Chevron pattern & she found several for me to choose from. I stopped into the showroom many times to talk with her about my choice including the grout color. She was always... so friendly & helpful.I was also fortunate to have Tom Saunders do the installation of the backsplash & my fireplace surround!! It was like putting together a jigsaw puzzle with the Chevron design. He was so professional & diligent in working out the pattern to absolute PERFECTION including matching the pattern in the corners & top-to-bottom! I seriously doubt if any other installer could have done such a great job!Thank you Bayview...I would highly recommend this company to anyone wanting professional, courteous work done in your home!!read more
Tiffany S.
Tiffany S.
14:00 30 Sep 20
Great help from Bill Black in the showroom. The installers David and Lawrence were very professional and did a great job with install. We had a tricky floor that needed leveling and they took the time and truly cared about it be installed correctly and looking great !
Devin K.
Devin K.
09:18 23 Sep 20
Beth T.
Beth T.
13:51 17 Sep 20
On day of installation Kevin and James were punctual, courteous, and wore mask. They efficiently made cuts so that we could have a few remnants from the project. Overall, a very professional job and the carpet looks great.
Crispin C.
Crispin C.
21:00 16 Sep 20
This is our third experience with BayView Flooring. Trust us when we say that you have chosen the right company to do business with, This time we had the Kevin and James team. They were respectful, efficient and highly capable. Floor installing is a craft and they clearly took great pride in their... work. Thank you again Bay View Flooring. You do not disappoint!read more
W H.
W H.
00:41 15 Sep 20
Bay View Flooring has a great array of options for flooring from which to choose for our home project. The sales staff was very helpful and installation crew did an excellent job. The installers were hard and conscientious workers with all of their time spent actively on the job and maintaining a... clean work space with superb craftsmanship. We hope to do business with them again.read more
RICK S.
RICK S.
00:15 11 Sep 20
Kevin and James installed my floating oak floor, replacing carpeting, adjacent to an oak floor that was installed twenty years ago. The detail and craftsmanship that they exhibited was perfection and put a big smile on my face. I trusted them so much that I left my home well before they were... finished, knowing that Kevin and James had integrity. I'd give them an eleven on a scale of 1-10.The sales person was another matter. He found a good match for the existing floor, but that's about it. He ordered synthetic, white quarter round that was an entirely inappropriate match for the red oak quarter round finishing the present floor. Then he nickled and dimed me for work and materials that are an incumbent part of floor installation. Plus, the fee for moving present furniture was patently ridiculous. And there's more. Look out! He gets a generous six out of ten.read more
Amy K.
Amy K.
15:33 10 Sep 20
pamela W.
pamela W.
13:47 10 Sep 20
enjoyed working with Cindy Mitchell at Cash and Carry flooring. Went in knowing what i wanted and was not high pressured to buy something else since they did not have enough of the product in stock. She picked up the phone got a hold of the company that makes the tile and we were able to order... more. Within 3 working days my tile was here. Getting ready to start another project and Cash and Carry Flooring is where i will go and work with Cindy.read more
Rich & Sue V.
Rich & Sue V.
02:55 10 Sep 20
Great job Patrick. The installers were on time and even did the additional work without complaint. Thank you for getting our project done promptly. Our company gives you 6 stars.
Bruce W.
Bruce W.
03:45 03 Sep 20
Bay View has been a true pleasure to work with. Nate was very patient with my wife and me and gave us various options to consider given the goals we had for our master bath remodel. He helped us determine which materials would work best and showed us a wonderful variety of tile and flooring... options to choose from. They sent Mike out for measurements and it was amazing how little waste there was. These guys are experienced and very knowledgeable. They also know how to listen. But all of this means little if the installer isn't equally qualified and talented. That's where Sam came in.Sam has around 30 years of experience with tiling and is also a heck of a nice guy. This remodel included a steam shower and Sam had some concerns he shared with others at Bay View to ensure we had the best design possible. Sam believes in doing things right the first time and gave us excellent recommendations along the way. The end result? An absolutely beautiful work of art.Now we're working with Bay View on replacing some old carpet. We highly recommend Bay View Flooring and Design and Sam for tile installation.read more
MaryAnn/Dan D.
MaryAnn/Dan D.
22:37 27 Aug 20
Ben and Tom installed our carpet. They did an amazing job hiding seams--even a 45 degree cut in a doorway. Great work!Patrick was our salesman. He patiently worked with us to find the best carpet and padding for our in-floor heat.We could not be more pleased with the service, skill and... workmanship from BayView Flooring.Thank youread more
Michele C.
Michele C.
13:00 24 Aug 20
Paul and Luke spent 4 days in our home installing hardwood flooring and our family all agreed that they were the BEST workers we have ever had the pleasure of being around.Professional, courteous, upbeat and helpful they came in every day with a positive attitude and did a phenomenal job.I highly... recommend Bay View Flooring.read more
kandi L.
kandi L.
01:39 14 Aug 20
Josh Hyland did a fantastic job installing our tile backsplash! And, Robin helped us select the perfect tile that we were struggling to find on our own.Thank you
Michele W.
Michele W.
23:55 23 Jul 20
It is not an easy job flooring 2 rooms in a 120 yr. old home, but Sam and Josh tackled it with a good attitude. They made a tough job look easy and our home looks great! We want to thank Jason and the crew for helping us work through decisions and get the job done in decent time. We will go with... Bayview again!read more
Kathie K.
Kathie K.
00:44 22 Jul 20
Everything about our Bayview experience was wonderful. From Patrick who worked with us in the store to pick out our flooring to our installation team of Kevin and James. They did a fantastic job of installing our new hardwood flooring. Patrick was extremely helpful and knowledgeable and got us... exactly what we were looking for. Kevin and James were friendly, hard working and paid attention to the smallest details. They even let our dog in and out for us when we were at work. Patrick, Kevin and James are the absolute best. We cannot recommend Bayview flooring enough and would never go anywhere else!read more
THE S.
THE S.
17:25 20 Jul 20
Quality products ..excellent service
Jessica S.
Jessica S.
17:46 18 Jul 20
Josh was just awesome. Super courteous and did an excellent job. Highly recommend.
Jackie C.
Jackie C.
20:41 07 Jul 20
We were very impressed with the service from beginning to end. Jason, the sales representative did a fantastic job explaining every detail regarding choices between carpet and wood flooring, including the installation process. Kevin and James installed our wood floor and were courteous, very hard... working and paid such attention to every detail. We are thrilled with the results and absolutely love our new floor! Thanks to everyone.read more
Abe B.
Abe B.
18:51 07 Jul 20
Cheryl S.
Cheryl S.
18:19 07 Jul 20
We were very happy with the vinyl flooring that Kevin & James installed. They took the extra time to make sure it was perfect
Natalie W.
Natalie W.
13:46 05 Jul 20
Working with Bayview Flooring was a wonderful experience from start to finish! Our salesperson Jason was very patient and accommodating as we explored many different options. He went the extra mile contacting distributors and obtaining samples for us of residential and commercial flooring. His... expertise was invaluable in helping us understand how the technical specifications and installation methods for each type of flooring would affect performance in our art studio setting. Bayview's sales volume overall allowed us to get a very good price, and the materials arrived when they were supposed to. Scheduling and communication with the installation team was seamless. Kevin and James who installed our floor were professional and efficient and accommodating, plus friendly and easy-going. We feel confident with our ultimate selection, and it looks fantastic! We could not be more pleased, and will absolutely choose Bayview Flooring for our next project.read more
Travis M.
Travis M.
15:07 24 Jun 20
Recently contracted Bay View to install flooring in my basement. I couldn't be happier with the products and the professional installation by their team. My tile was installed by David Prince, and looks amazing. I recommend BVF with enthusiasm.
Gary K.
Gary K.
20:08 19 Jun 20
Kevin and James just finished installing carpet in our new addition. They did a wonderful job! Two very respectable gentlemen. The quality of their work goes way beyond normal. My wife and I would highly recommend them for their quality and expertise . Pride in their work is evident as well. Our... thanks go out to Kevin and James.read more
Amy W.
Amy W.
00:18 18 Jun 20
Very happy with our new carpet. Our installers, Kevin and James, did an excellent job!
S L.
S L.
16:23 16 Jun 20
Had a terrific experience with Nate Houle, who oversaw my project, and installers Sam and Josh. They are true professionals and made sure everything happened quickly and perfectly. Can’t say enough good things.
Tim H.
Tim H.
13:47 16 Jun 20
I want to compliment Nate, David and Lawrence for a fantastic jobinstalling our new wood flooring. Nate was instrumental in organizingthe project and David and Lawrence were here when they said they weregoing to be and left the worksite spotless after every visit. I highlyrecommend Bay View... Flooring.read more
David P.
David P.
13:57 14 Jun 20
We had an in home visit from Patrick Siler. He was very cordial and was able to to recommend a carpet type based on our home style and “wants and needs.” He offered to take a color sample back to the store to do some research to prepare for our in store visit. When we arrived Patrick was excited to... show us what he found. The carpet was exactly when we had envisioned but were unable to articulate. The carpet was just installed by Paul and Lucas. They were friendly and very professional. Most important they took their time and did a terrific job! I will be calling upon Patrick and the crew from Bayside Flooring againread more
Jean K.
Jean K.
20:17 09 Jun 20
Our Sales Associate was Nate Houle who helped us pick the right flooring for our home. Kevin and James did the installation and they were very professional, meticulous, answered all our questions, explained what they were going to be doing and did an awesome job. We love our new floors. THANK... YOU KEVIN AND JAMES!!read more
John L
John L
16:02 09 Jun 20
We had a great experience and service with the installation of our wood floor. The entire team was great to work with; Jean in sales, Randy at the warehouse and John our installer. Great communication and follow up. We also couldn't of had a better installer. John was very professional,... friendly and efficient. We would not hesitate to use Bay View for additional flooring.read more