Our Customer Reviews


Location Info

Address
67 U.S. 31 S,
Traverse City, MI 49685

Contact

231-947-6900

Opening Hours:
Mon-Fri: 9:00 am – 5:00 pm
Sat: 9:00 am – 4:00 pm
Sun: closed

Route

Follow Us


Bay View Flooring has been providing excellent customer service for the past 30 years, and we will continue to help families and businesses in making important decisions about flooring for years to come. Below are some of our customer, who shared about their experiences while doing business with us.



Bay View Flooring
4.9
Based on 279 reviews
Josh S.
Josh S.
04:32 27 Jan 22
I can’t say enough good. My wife made me pay someone to do the living room floor. Cheaper to do it yourself but they proved why you shouldn’t. Great job!
Sean H.
Sean H.
14:47 22 Jan 22
Paul A.
Paul A.
16:30 14 Jan 22
Cindy was fantastic and easy to work with. Installers were professional and quick. Very happy with Bay View and the final result of our new flooring. David Lawe and the install crew for the carpet were great and very professional with installation and maintenance tips.Paul A.
Rainbow S.
Rainbow S.
13:28 05 Jan 22
Kevin & James did such an amazing job! Very pleasant to work with. Would recommend them to everyone! We absolutely love the new look! What a great team! Thank you!
A. B.
A. B.
02:25 31 Dec 21
Impressed does not begin to explain my experience today. Kevin and James were incredibly respectful and professional the entire time they were in my home, from keeping the snow outside to vacuuming once they were done. The beautiful finished product is inarguably indicative of their craftsmanship... and dedication to the installation. Thank you to Kevin, James, and the entire Bay View Team for ensuring that the flooring in my home looks phenomenal. I recommend them whole-heartedly. And I'll absolutely request Kevin and James for install if they're willing to come back!read more
Jackie F.
Jackie F.
16:40 29 Dec 21
Paul and Luke did a great job installing our new carpet on the stairs. Not only does it look good, but they cleaned everything up afterwards... A+++++ for the Bayview Flooring Team of Paul and Luke!!! Also they were very friendly with our dogs :) which we appreciate.
Bill P.
Bill P.
22:25 20 Dec 21
Lucas did an amazing job on our carpet installation!Everyone loves our new look.
Sven A.
Sven A.
16:06 10 Dec 21
Our Bay View Flooring experience was great! It started with an outstanding salesperson, Jodie, who was super friendly, helpful, and knowledgeable. She assisted us during several time consuming visits as we considered many hard floor options.. She was always supportive, patient, and quick to... respond to our calls seeking information. Our installers, Kevin and James, were also great. Kevin was especially a careful meticulous professional who has high standards, like we do. The floor is perfect and stunning! We highly recommend Bay View Flooring Center for their good prices and excellent service.read more
David B.
David B.
15:40 09 Dec 21
We are extremely happy with our shower installation. Josh and Al did a fantastic job and conducted the installation with precision and professionalism. We won't hesitate in recommending them to others and will certainly call on Josh and Al for future projects.
Barbara W.
Barbara W.
20:44 07 Dec 21
My marmoleum flooring and wool carpeting were installed by team Tom and Ben. It all looks wonderful. Tom and Ben were very professsional and cleaned up their work areas everyday. Thanks to Maggie, the Bayview consultant, the big disruptive, second floor project turned out nicely.
Greg K.
Greg K.
16:38 01 Dec 21
The Bayview team of Al and Josh just completed our bathroom, shower tile and kitchen backsplash job and the finished product looks fantastic. Very professional! Would recommend very highly. Our second great experience with Bayview!
Karol G.
Karol G.
21:25 28 Nov 21
Bay View Flooring was great to deal with! The initial sales person (Jason) was very knowledgeable and helpful. Their prices were competitive and communication with the scheduling team was easy and very accommodating. Our installers, Kevin and James were top notch; friendly and pleasant to deal... with. The installation was done perfectly. We couldn't be any more pleased. HIGHLY RECOMMEND!read more
Kristen
Kristen
21:43 26 Nov 21
Bayview provided an outstanding customer experience, from our initial showroom visit to the final installation of our new flooring. Our luxury vinyl flooring looks amazing and we are so happy with it. Thanks to the entire Bayview team (Cindy, Kevin, and James)..
Kelly K.
Kelly K.
17:43 13 Nov 21
Paul and Luke were assigned to remove 20-year-old wall-to-wall carpeting and install new hardwood floors in our upstairs bedrooms, closets and hallways. They also installed new carpeting on our stairs. They were superb tradespeople: smart, efficient, courteous, diplomatic, pleasant -- and extremely... hard-working. They worked overtime without complaint to get our job finished up in the time promised, even though a previous job had eaten up some of the time allotted to us. These are two of the best professionals -- in any field -- we have encountered in recent years. We were beyond satisfied with their outstanding work, and we also appreciate the advice, consent, and follow-up provided by BayView's attentive customer support team.read more
Cindy T.
Cindy T.
16:11 12 Nov 21
We just had carpet laid. We love it. Kevin and James laid the carpet and we could not be happier with the job. Both gentleman were very pleasant and respectful of our house. Would definitely refer all to Bayview. This has been a all around pleasant experience.
Heather N.
Heather N.
16:44 10 Nov 21
Kevin and James just finished replacing the carpeting in my whole house. They did a phenomenal job, we are so pleased! They moved our heavy furniture, were very expedient, and even vacuumed their way out. We have dogs who were quite wary of the process and they were kind to them as well. I would... highly recommend them for your flooring projects!!!read more
Charley E.
Charley E.
23:49 09 Nov 21
Shout out to Paul and Luke, the carpet install crew who did my whole house. Hardworking, meticulous, efficient, and friendly.
Amanda J.
Amanda J.
20:48 08 Nov 21
Bay View Flooring has wonderful customer service, from the moment I walked in, to the completion of our project. Their communication is very thorough, friendly and honest. We were also lucky enough to have Tom as our expert installer, who has years of experience and knows the ins and outs of all... areas of trade (not to mention, a very kind and fun guy). Thank you!read more
Dave Van L.
Dave Van L.
12:52 02 Nov 21
Paul and Luke did a great job installing our carpet and vinyl flooring. They arrived on time, worked hard, and were pleasant to work with. And the finished product looks great--we are very pleased!
ChuckR
ChuckR
16:53 01 Nov 21
My wife and I couldn’t be more pleased with Maggie and Bay View Flooring. We are new to the area and desperately wanted new flooring throughout our house prior to the arrival of our moving van. By the time we closed on the house, picked out flooring, and had a date from the moving company, the... schedule was very tight. Maggie worked some magic and got the product shipped to TC and a crew lined up for the install before our drop-dead date. It was an amazing effort, especially given the challenges of the times we’re in.The crew (David, Lawrence, Isaiah, and Viktor) were equally wonderful. It was soon obvious the pride they each took in their work and that they are true craftsmen. A bonus was that they were fun to be around for the three days they worked in our house.We have quality floors and a quality installation. Great job, Bay View!read more
Beth H.
Beth H.
02:16 29 Oct 21
Cindy Mitchell was wonderful! She bent over backwards to make sure all went according to plan.The flooring crew was amazing. Very meticulous and professional. We love the new floors and carpet!
James A.
James A.
00:38 22 Oct 21
My wife Vicki and I are extremely happy with all of our dealings with Bay View Flooring. Jason Harris was very patient and walked us through all options of luxury vinyl plank flooring and we settled on Coretech Nares Oak. David Prince from Kingdom Flooring was our installer, and his crew of... Isiah, Larry, and Victor did an excellent job. I would recommend all of these people for the excellent job they do.read more
Tyler M.
Tyler M.
19:32 20 Oct 21
Recently had Paul & Luke install our basement flooring. They did an amazing job! They answered all the questions we had. They were able to get the job done extremely quick. Easy going and personable. We will ask for them again with future jobs.
Janel B.
Janel B.
13:52 16 Oct 21
I just replaced all of my carpet with new flooring from Bay View Flooring. This was one of several transactions that I have worked with Gary Bebeau on. I highly recommend him! You won't be disappointed.
Karen P.
Karen P.
01:26 16 Oct 21
Maggie Savage was of great help when I walked in looking for tile and carpet. I had no ideal what I was looking for and she started pulling samples andmaking suggestions and she come up with the prefect tile for my kitchen and bath.She along with the Gentlemen who installed my tile and carpet.... Were very nice and professional. I will be coming in again for an area for the living room once my furniture is in. Thank you for your help.read more
Kris G.
Kris G.
14:45 14 Oct 21
Great experience with Cindy and Jim. Great choices, service, and reliability. Received my delivery this morning and ready to install!
Joann S.
Joann S.
14:57 13 Oct 21
My experience with Cyndie was outstanding. She is very professional and very knowledgeable of everything pertaining to Bay View Flooring. Your company is very fortunate to have her employed with you. I will shop at your firm again and hope to have Cyndie work with me.
Bernice J. V.
Bernice J. V.
17:35 02 Oct 21
So far so good.Sales rep Robin, is very impressive with her knowledge of product as well as accommodating my limited ability to travel to them.She has been so helpful and plain spoke about what we can expect while planning for a complete new flooring throughout the house.In addition to this she... is thorough about so many incidentals and recommendations. That is really helpful.We feel confident that when the job is complete, there will be full satisfaction on our part.Update:The job is done and the floors look wonderful.Hats off to David, Isaiah, Lawrence and Victor who installed the floor with grace, expediency, expertise and great patience and forbearance.Thank you Bay View Flooringread more
Andrea K.
Andrea K.
16:32 30 Sep 21
We could not believe how quickly and perfectly Paul and Lucas installed COREtec floors throughout the open plan main floor of our home. They arrived promptly in the morning and were both a pleasure to have in the house. We'll definitely return for the next flooring project!
Dan P.
Dan P.
13:27 30 Sep 21
Bayview Flooring just completed the tile for the remodel of our master bath. What a pleasure to work with Robin, the sales person and Tom, the installer! They are both so professional. Robin was patient and helpful in helping us with the design and tile choice, and Tom is an absolute perfectionist... and a pleasure to have in our home.read more
Tom R.
Tom R.
12:27 27 Sep 21
Cindy Mitchell is a very personable, bright, helpful, and professional salesperson. She was great to work with!Kevin and James installed my carpet. Boy, were they ever good at what they do! They were on time, pleasant, professional and I was happy to have them in my house.
George B.
George B.
19:20 22 Sep 21
We recently completed our new build (Norris Construction) and had Bay View do the flooring throughout the entire house. This project included using hickory hardwood for the complete interior and a beautiful laminate for our 3-season room. In spite of issues during the COVID pandemic, Bay View... worked with us and our builder to overcome supply chain challenges / shortage of workers as we struggled to meet our original plans.In spite of the hiccups, Bay View Flooring provided us with a truly superb final result that we are extremely pleased with. The staff, starting with Tim, the sales team, Randy in the warehouse and the installers were all first-rate! Customer service gets extra stars for their outstanding efforts!!We are thrilled to be Bay View customers, and we would be happy to recommend them at any time.George and Kathyread more
Kimberly C.
Kimberly C.
16:11 17 Sep 21
Very positive experience from start to finish. Everyone was so easy to work with. Cindy was awesome in helping us choose the right floor for us (and to match / go with some existing floor) and the installers Paul & Luke were hard workers and super easy to have around. Very professional. We couldn't... be happier!read more
Joe H.
Joe H.
18:00 11 Sep 21
It was a pleasure dealing with the staff at BV Flooring. Cindy, in sales, was super helpful and responsive to questions and emails. She even got us the exact same flooring that we picked at a local competitor for $1500 less. Paul and Luke did our install and they were super friendly and... professional. They did a great job and our new floor looks great.read more
Marion M.
Marion M.
13:48 10 Sep 21
Carpeting for 4 bedrooms at our cottage on Glen Lake was scheduled for this past Tuesday and Wednesday. There was a bad storm all morning on Tuesday, but our installers still came and did the work.David and Dave were polite, efficient, and cleaned up all debris. We have used Bay View in the past... and will certainly use them again for future projects. Robin is very helpful to work with in a "long distance situation". They were flexible with our schedule. It all looks beautiful!read more
Sarah S
Sarah S
21:37 08 Sep 21
I walked into Bayview Flooring after visiting other flooring companies and simply being overwhelmed by options & prices. So glad I met Cindy that day! She asked the right questions, listened and ended up showing me a vinyl plank flooring that was perfect in its color, quality and best of all price.... Kevin & James arrived weeks later to do the work and I was completely impressed by their craftsmanship and their service ethic. The job rolled along smoothly with an end result that had my house back in order with a beautiful new floor. From start to finish this was a great experience thanks to the people I worked with at Bayview and their professionalism!read more
Linda R.
Linda R.
23:09 07 Sep 21
Bayview Flooring and Design did an outstanding job for me by squeezing me into their schedule to get two bedrooms carpeted at short notice. I was moving into a new home and the carpet badly needed replacing. When my movers delivery date was delayed, I contacted Bayview Floor and Design and they... assisted me totally. Within three days, I picked a beautiful carpet, they measured and sent two installers, Ben and Tom, to lay the carpet. They were very professional and pleasant, did a great job in no time at all, took up the old carpet, laid the new, and cleaned up after themselves. I was very thrilled and thankful for the easy process. I highly recommend Bayview Flooring and Design to anyone that is looking for any type of flooring,read more
Brenda R
Brenda R
19:06 24 Aug 21
We worked with Robin at Bay View Flooring to select solid wood flooring for our home. We chose Preverco Yellow Birch and couldn't be happier! Robin was very patient as we worked through our decision. The installation went very smoothly and when they came back for some minor repairs, they didn't... charge us. We also purchased tile for our bathroom remodeling job, along with the grout and other supplies. Robin was very helpful in selecting colors and was very knowledgeable on the criteria for a proper installation. I highly recommend Robin and Bay View Flooring!read more
KEN H.
KEN H.
11:59 23 Aug 21
I RECENTLY HAD PLANK FLOORING AND CARPET INSTALLED BY PAUL S. AND LUCAS D. THEY DID A VERY PROFESSIONAL INSTALLATION AND I WAS EXTREMELY SATISFIED WITH THEIR WORK. THEY HAD SOME VERY DIFFICULT CUTS TO MAKE FOR THE PLANK FLOORING AND THE RESULTS CAME OUT EXTREMELY WELL. THEY WERE VERY HARD... WORKERS AND I ENJOYED HAVING THEM AT MY HOUSE. THEY ARRIVED ON TIME AND WORKED VERY HARD ALL DAY. PAUL S. AND LUCAS D. ARE A GREAT ASSET TO YOUR COMPANY.KEN AND ROSEMARY H.read more
David B.
David B.
00:50 20 Aug 21
From purchase with Cindy to installation by Kevin and James, the process was smooth and professional. The installation was excellent and we are very pleased with the carpet quality as well as the service.
js_loader