Our Customer Reviews


Location Info

Address
67 U.S. 31 S,
Traverse City, MI 49685

Contact
info@bayviewflooring.com
231-947-6900

Opening Hours:
Mon-Fri: 9:00 am – 6:00 pm
Sat: 9:00 am – 5:00 pm
Sun: closed

Route

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Bay View Flooring has been providing excellent customer service for the past 30 years, and we will continue to help families and businesses in making important decisions about flooring for years to come. Below are some of our customer, who shared about their experiences while doing business with us.



Bay View Flooring
4.9
Based on 175 reviews
Devin K.
Devin K.
09:18 23 Sep 20
Beth T.
Beth T.
13:51 17 Sep 20
On day of installation Kevin and James were punctual, courteous, and wore mask. They efficiently made cuts so that we could have a few remnants from the project. Overall, a very professional job and the carpet looks great.
Crispin C.
Crispin C.
21:00 16 Sep 20
This is our third experience with BayView Flooring. Trust us when we say that you have chosen the right company to do business with, This time we had the Kevin and James team. They were respectful, efficient and highly capable. Floor installing is a craft and they clearly took great pride in their... work. Thank you again Bay View Flooring. You do not disappoint!read more
W H.
W H.
00:41 15 Sep 20
Bay View Flooring has a great array of options for flooring from which to choose for our home project. The sales staff was very helpful and installation crew did an excellent job. The installers were hard and conscientious workers with all of their time spent actively on the job and maintaining a... clean work space with superb craftsmanship. We hope to do business with them again.read more
RICK S.
RICK S.
00:15 11 Sep 20
Kevin and James installed my floating oak floor, replacing carpeting, adjacent to an oak floor that was installed twenty years ago. The detail and craftsmanship that they exhibited was perfection and put a big smile on my face. I trusted them so much that I left my home well before they were... finished, knowing that Kevin and James had integrity. I'd give them an eleven on a scale of 1-10.The sales person was another matter. He found a good match for the existing floor, but that's about it. He ordered synthetic, white quarter round that was an entirely inappropriate match for the red oak quarter round finishing the present floor. Then he nickled and dimed me for work and materials that are an incumbent part of floor installation. Plus, the fee for moving present furniture was patently ridiculous. And there's more. Look out! He gets a generous six out of ten.read more
Amy K.
Amy K.
15:33 10 Sep 20
pamela W.
pamela W.
13:47 10 Sep 20
enjoyed working with Cindy Mitchell at Cash and Carry flooring. Went in knowing what i wanted and was not high pressured to buy something else since they did not have enough of the product in stock. She picked up the phone got a hold of the company that makes the tile and we were able to order... more. Within 3 working days my tile was here. Getting ready to start another project and Cash and Carry Flooring is where i will go and work with Cindy.read more
Rich & Sue V.
Rich & Sue V.
02:55 10 Sep 20
Great job Patrick. The installers were on time and even did the additional work without complaint. Thank you for getting our project done promptly. Our company gives you 6 stars.
Bruce W.
Bruce W.
03:45 03 Sep 20
Bay View has been a true pleasure to work with. Nate was very patient with my wife and me and gave us various options to consider given the goals we had for our master bath remodel. He helped us determine which materials would work best and showed us a wonderful variety of tile and flooring... options to choose from. They sent Mike out for measurements and it was amazing how little waste there was. These guys are experienced and very knowledgeable. They also know how to listen. But all of this means little if the installer isn't equally qualified and talented. That's where Sam came in.Sam has around 30 years of experience with tiling and is also a heck of a nice guy. This remodel included a steam shower and Sam had some concerns he shared with others at Bay View to ensure we had the best design possible. Sam believes in doing things right the first time and gave us excellent recommendations along the way. The end result? An absolutely beautiful work of art.Now we're working with Bay View on replacing some old carpet. We highly recommend Bay View Flooring and Design and Sam for tile installation.read more
MaryAnn/Dan D.
MaryAnn/Dan D.
22:37 27 Aug 20
Ben and Tom installed our carpet. They did an amazing job hiding seams--even a 45 degree cut in a doorway. Great work!Patrick was our salesman. He patiently worked with us to find the best carpet and padding for our in-floor heat.We could not be more pleased with the service, skill and... workmanship from BayView Flooring.Thank youread more
Michele C.
Michele C.
13:00 24 Aug 20
Paul and Luke spent 4 days in our home installing hardwood flooring and our family all agreed that they were the BEST workers we have ever had the pleasure of being around.Professional, courteous, upbeat and helpful they came in every day with a positive attitude and did a phenomenal job.I highly... recommend Bay View Flooring.read more
kandi L.
kandi L.
01:39 14 Aug 20
Josh Hyland did a fantastic job installing our tile backsplash! And, Robin helped us select the perfect tile that we were struggling to find on our own.Thank you
Michele W.
Michele W.
23:55 23 Jul 20
It is not an easy job flooring 2 rooms in a 120 yr. old home, but Sam and Josh tackled it with a good attitude. They made a tough job look easy and our home looks great! We want to thank Jason and the crew for helping us work through decisions and get the job done in decent time. We will go with... Bayview again!read more
Kathie K.
Kathie K.
00:44 22 Jul 20
Everything about our Bayview experience was wonderful. From Patrick who worked with us in the store to pick out our flooring to our installation team of Kevin and James. They did a fantastic job of installing our new hardwood flooring. Patrick was extremely helpful and knowledgeable and got us... exactly what we were looking for. Kevin and James were friendly, hard working and paid attention to the smallest details. They even let our dog in and out for us when we were at work. Patrick, Kevin and James are the absolute best. We cannot recommend Bayview flooring enough and would never go anywhere else!read more
THE S.
THE S.
17:25 20 Jul 20
Quality products ..excellent service
Jessica S.
Jessica S.
17:46 18 Jul 20
Josh was just awesome. Super courteous and did an excellent job. Highly recommend.
Jackie C.
Jackie C.
20:41 07 Jul 20
We were very impressed with the service from beginning to end. Jason, the sales representative did a fantastic job explaining every detail regarding choices between carpet and wood flooring, including the installation process. Kevin and James installed our wood floor and were courteous, very hard... working and paid such attention to every detail. We are thrilled with the results and absolutely love our new floor! Thanks to everyone.read more
Abe B.
Abe B.
18:51 07 Jul 20
Cheryl S.
Cheryl S.
18:19 07 Jul 20
We were very happy with the vinyl flooring that Kevin & James installed. They took the extra time to make sure it was perfect
Natalie W.
Natalie W.
13:46 05 Jul 20
Working with Bayview Flooring was a wonderful experience from start to finish! Our salesperson Jason was very patient and accommodating as we explored many different options. He went the extra mile contacting distributors and obtaining samples for us of residential and commercial flooring. His... expertise was invaluable in helping us understand how the technical specifications and installation methods for each type of flooring would affect performance in our art studio setting. Bayview's sales volume overall allowed us to get a very good price, and the materials arrived when they were supposed to. Scheduling and communication with the installation team was seamless. Kevin and James who installed our floor were professional and efficient and accommodating, plus friendly and easy-going. We feel confident with our ultimate selection, and it looks fantastic! We could not be more pleased, and will absolutely choose Bayview Flooring for our next project.read more
Travis M.
Travis M.
15:07 24 Jun 20
Recently contracted Bay View to install flooring in my basement. I couldn't be happier with the products and the professional installation by their team. My tile was installed by David Prince, and looks amazing. I recommend BVF with enthusiasm.
Gary K.
Gary K.
20:08 19 Jun 20
Kevin and James just finished installing carpet in our new addition. They did a wonderful job! Two very respectable gentlemen. The quality of their work goes way beyond normal. My wife and I would highly recommend them for their quality and expertise . Pride in their work is evident as well. Our... thanks go out to Kevin and James.read more
Amy W.
Amy W.
00:18 18 Jun 20
Very happy with our new carpet. Our installers, Kevin and James, did an excellent job!
S L.
S L.
16:23 16 Jun 20
Had a terrific experience with Nate Houle, who oversaw my project, and installers Sam and Josh. They are true professionals and made sure everything happened quickly and perfectly. Can’t say enough good things.
Tim H.
Tim H.
13:47 16 Jun 20
I want to compliment Nate, David and Lawrence for a fantastic jobinstalling our new wood flooring. Nate was instrumental in organizingthe project and David and Lawrence were here when they said they weregoing to be and left the worksite spotless after every visit. I highlyrecommend Bay View... Flooring.read more
David P.
David P.
13:57 14 Jun 20
We had an in home visit from Patrick Siler. He was very cordial and was able to to recommend a carpet type based on our home style and “wants and needs.” He offered to take a color sample back to the store to do some research to prepare for our in store visit. When we arrived Patrick was excited to... show us what he found. The carpet was exactly when we had envisioned but were unable to articulate. The carpet was just installed by Paul and Lucas. They were friendly and very professional. Most important they took their time and did a terrific job! I will be calling upon Patrick and the crew from Bayside Flooring againread more
Jean K.
Jean K.
20:17 09 Jun 20
Our Sales Associate was Nate Houle who helped us pick the right flooring for our home. Kevin and James did the installation and they were very professional, meticulous, answered all our questions, explained what they were going to be doing and did an awesome job. We love our new floors. THANK... YOU KEVIN AND JAMES!!read more
John L
John L
16:02 09 Jun 20
We had a great experience and service with the installation of our wood floor. The entire team was great to work with; Jean in sales, Randy at the warehouse and John our installer. Great communication and follow up. We also couldn't of had a better installer. John was very professional,... friendly and efficient. We would not hesitate to use Bay View for additional flooring.read more
Lois M.
Lois M.
18:00 06 Jun 20
Ben and Tom did excellent work installing our new basement and stairway flooring! They were professional, meticulous and all around nice. They explained everything throughout the day and left us with smiles. Would highly recommend Bayview!
David K.
David K.
20:02 05 Jun 20
Jason Harris raises the bar for customer service extremely high in our region. He is knowledgeable, courteous and returns e mail and phone calls promptly. I will continue to recommend him to friends and family for all their flloor covering needs.
Sue S.
Sue S.
03:15 04 Jun 20
We went to Bay View Flooring to replace laminate flooring with luxury vinyl. We really didn't know much about luxury vinyl except it was easy to take care of. Jason Harris was our salesperson. He was excellent! He spent a lot of time with us going over the different materials, colors, companies... etc. We were given large samples (that he ordered in for us) of flooring to bring home to see if the color would work in our house. He is knowledgable about the products Bayview sells and quality. He answered all of our questions. Dave and Lawrence were our installers. They were very friendly, professional and perfectionist putting in our floor. They did a fantastic job. They worked very hard, kept the area very organized and clean. If we do floors in the future we would ask for Dave and Lawrence to do them for us. We could not have asked for a better experience. Would absolutely use Bay View flooring again. They have a great team.read more
Steve G.
Steve G.
18:16 28 May 20
Kevin and James put the flooring down in our master bedroom and living room area. They were both professional and courteous. The job they did was really great. If we ever have to have any other flooring work done these are the guys we will request. Thanks so much Kevin and James.
Sue M.
Sue M.
13:23 27 May 20
Great experience, both choosing the carpet and having it installed. The installers were very professional and did a superb job, completely hiding the seam that was necessary to piece the carpet. Thank you to Patrick for his patience and the installation crew.
Kathy R
Kathy R
19:39 23 May 20
Robin Whipple was great in helping me find the right carpet, did a great detailed layout of what was needed and followed through with me on the order thru the install and after. The team of Paul and Luke did a fantastic job of removing and installing the new pad and Carpet. I would recommend them... for exceptional work. We've had some bad experiences downstate many years ago with carpet installed poorly and this exceeded our expectations. Thank-you for your professional work!read more
Becky B.
Becky B.
16:41 20 May 20
IN this time when thing are so uncertain WE would like to Thank Sam WATTS for making us feel very Safe while in our home installing our flooring he was very professional we would recommend Sam to anyone ..Very nice young Man Thank -you Steve an Becky Bunch 5 -19 -2020
Jennifer L.
Jennifer L.
13:21 20 May 20
We used Bayview to renovate our bathrooms and they sent the amazing Tom Saunders to do our tile work. We were blown away by the craftsmanship in our showers and floors. I get compliments on my tile work every time someone sees my bathrooms! And when disaster struck by way of an electrician's... drill through our beautiful shower, Tom Saunders was able to fix it in no time! His eye for detail and professionalism is hard to find!read more
Adam R.
Adam R.
18:59 05 May 20
Tom Saunders of Bay View Flooring is one of the best installers I have worked with. His attention to detail from beginning to end can not not be measured. His knowledge of the trade only comes with extensive work in the field. He has put in his time and it shows. Working as a Project Manager, I... could always count on Tom to deliver the highest level of craftsmanship. If I could only choose one contractor to install at my house, it would be Tom Saunders.read more
Daniel T.
Daniel T.
14:32 25 Apr 20
From the time we walked in, it took them less than 2 weeks to install new carpetting. These guys are the best and now Im ruined for other businesses as I expect the same level of service. Nate was friendly, helpful, and gave us a decent price. Our dog refuses to sleep anywhere but on the new carpet... now. If you're looking for a local flooring place, this is it. Couldn't be more satisfied.read more
Julie C.
Julie C.
14:20 26 Mar 20
I recently had luxury vinyl flooring installed in my hone and I'm so pleased with the excellent product and workmanship at Bay View Flooring. My salesman Jason was knowledgeable and great to work with. Installers Kevin and James were true craftsmen. They were meticulous in every detail. My house... has never looked better. I cannot recommend Bay View Flooring enough! I would never go anywhere else!read more
Jena M.
Jena M.
16:30 25 Mar 20
We could not be more pleased with the tile and installation work that Bay View Flooring did in our new, custom home in Interlochen. Robin worked with us to find the perfect tile and the installer Kevin did an outstanding job. The results are stunning! Thank you! We highly recommend Bay View... Flooring!read more