Our Customer Reviews


Location Info

Address
67 U.S. 31 S,
Traverse City, MI 49685

Contact

231-947-6900

Opening Hours:
Mon-Fri: 9:00 am – 5:30 pm
Sat: 9:00 am – 4:00 pm
Sun: closed

Route

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Bay View Flooring has been providing excellent customer service for the past 30 years, and we will continue to help families and businesses in making important decisions about flooring for years to come. Below are some of our customer, who shared about their experiences while doing business with us.



Bay View Flooring
4.9
Based on 307 reviews
Daniel W.
Daniel W.
17:46 27 Jun 22
Bay View Flooring went above and beyond to help us get our new house in order before we moved in. In short time and from across the country, Maggie provided top notch customer service, even visiting our empty house to show us different products inside the home. Jake was a pleasure to work with and... even had the install complete before we arrived in town. All this was done expeditiously allowing us to have a move-in ready home followinga cross country move. Bravo Zulu!!read more
Charles B.
Charles B.
13:00 18 Jun 22
Great to work with Cindy! From selection to installation, Cindy was a great partner in helping make my living room come together. Very happy with the outcome!
Valerie S.
Valerie S.
20:50 15 Jun 22
Beth S.
Beth S.
19:18 01 Jun 22
Maggie was great to work with! The installers were also very professional and did a great job - I love my new floors!
Elaine B.
Elaine B.
15:24 01 Jun 22
Maggie was our salesperson and she helped us find the pattern of carpeting that we had envisioned for our vacation rental condo in Bellaire. We wanted a low nap, commercial Barber on a 12’ roll, that would be easy to vacuum and keep clean with the multiple number of guests that use our condo.... Maggie was able to help us find the style of. Berber carpet as well as the color and pattern to match our paint color and our furniture. Kevin and James came to install our carpet and they were very professional and matched the carpet seam so you couldn’t even tell where the seam was.Their team worked with us until we were completely satisfied with our whole house full of carpet.Great Job!read more
Judy S.
Judy S.
23:49 20 May 22
I’d give the folks at Bayview Flooring ten stars if I could. Cindy was the easiest sales person I’ve ever worked with. So kind and so patient. And she has a great design sense. I felt like she was really working for us more so than for her own business! Then came the scheduling and tile work.... Wow. Fast, courteous and knowledgeable service. How often do you see that anymore? Tom installed our tile work with the thoughtfulness of an artist. He really has a great eye and began by considering each piece and how it would effect the overall pattern. Amazing. And ladies he’s also very neat! Someone called it Wow! I call it perfection. It looks incredible. We are happier than happy with what they’ve done for us. Thank you Sincerely from three happy campers.read more
Barbara S
Barbara S
21:05 20 May 22
Jodie has been very helpful. We found what we wanted and it was ordered in a timely manner. We’d highly recommend Bay View Flooring.
Don H.
Don H.
23:51 15 May 22
Jason, Kevin and James were fantastic on getting my flooring installed. Looks great!
Hannah A.
Hannah A.
18:07 14 May 22
We worked with Cindy to find the perfect flooring for our new build. She was experienced and able to guide us to the right choice for our family with young children (so scratch/drop/mud/water friendly). We appreciated her dedication to finding us a great deal, communication regarding upcoming price... increases, and overall kindness! She understood our desires and budget and helped make it work. We will be returning for our tile purchases as well!read more
b p
b p
20:05 12 May 22
We interacted with Cindy in Sales, Jake in Scheduling and Kevin and James who installed our beautiful carpet and hardwood flooring. Cindy was responsive in every interaction. Jake, his delivery and installation teams are super busy, but always kept us informed. It was nice to meet James and... Kevin; they also do terrific work. Matt, a TBA student, was conscientious and professional while acting as their helper. Our experience with Bay View was terrific.read more
Lauren P.
Lauren P.
23:00 11 May 22
Bay View provides excellent service. Cindy is a gem! The flooring that was installed was done beautifully and efficiently. Thanks Paul and Lucas!
Andrea S.
Andrea S.
02:01 10 May 22
Bayview Flooring more than met our expectations. Cindy was extremely helpful with our flooring project from start to finish. She was knowledgeable about the products Bayview offers, made good suggestions, and communicated promptly. The installers did an excellent job as well and our new floor... looks great. I'd highly recommend working with Bayview Flooring!read more
Lee M.
Lee M.
22:14 30 Apr 22
They were fast and efficient.
Kathy B.
Kathy B.
22:10 30 Apr 22
Julie B.
Julie B.
22:01 29 Apr 22
Gail E.
Gail E.
18:09 22 Apr 22
I couldn't have asked for a better experience! Everything went seamlessly. The entire team was helpful and kept me well informed. From Jodie in sales to Luke & Paul on the installation, I couldn't have been treated better. I knew what to expect all along the way and never experienced any... surprises. I truly appreciated the expertise. Luke and Paul were very congenial and it was a pleasure having them at my house. Finally, I LOVE my new floors! I will definitely recommend Bayview Flooring to my friends.read more
Shelley D.
Shelley D.
22:38 20 Apr 22
the guys just replaced our flooring in the living room with bamboo hard wood flooring and they did a SUPURB job in doing so. Very fast, highly knowledgeable and EXCELLENT in their quality of work and craftsmanship. Very friendly and professional in every aspect. Thank you for such wonderful... perfection.read more
Steve B.
Steve B.
11:20 18 Apr 22
We had Maggie help us with our bathroom remodel. We are 100 percent satisfied with our purchases and highly recommend her expertise.Steve and Kelly Bullock
Zubrick A.
Zubrick A.
20:50 06 Apr 22
Awesome job, quickly done. From Gary Bebeau to the installers who finished the job, fast and professional. They re-padded and re-installed my carpet after we had a water issue, and I could not be happier. Thanks Gary and thank your crew for me as well.Lee
Janet M.
Janet M.
16:35 06 Apr 22
Love Bayview Flooring! Maggie was very helpful and patient as we decided which brand and style of flooring would be best for our basement; she worked up quotes for a couple brands. Paul and Luke did a fantastic job installing our LVT! They did a wonderful job making sure the pattern/variations... blended well. They were here two and a half days and at the end of each day they cleaned up after themselves and took all the cardboard and trash created by the job. We are totally satisfied!read more
Heidi F.
Heidi F.
20:03 31 Mar 22
Tom Saunders with Bayview Flooring did the tile work at a project I am working on and I have to say, he did an AMAZING job! He was very communicative during the process and had an awesome eye for the fine details. I would also give Cindy a 5-star for her countless hours working through some... difficult finishes. Overall very happy!read more
brian B.
brian B.
14:27 30 Mar 22
Paul and Luke installed new carpet in our son’s room this morning. They were fast and efficient. Super friendly. Spent time to answer all of my son’s questions (there were a ton) and made him feel like he was part of the team and not an interruption. Also, the floor looks great and clean up was... great too! Highly recommend them and will request them again when we replace the carpet in the other bedrooms this fall. Thanks for the great work!read more
Dennis B.
Dennis B.
19:37 20 Mar 22
We have purchased carpet and other flooring from Bay View. They are the best in Traverse City.
Karin C.
Karin C.
14:52 17 Mar 22
We recently had carpet installed by Ben and Tom. They did an amazing job! They were extremely professional and experienced. Everything was cleaned up and spotless when they left. Thank you so much!!Karin C
Gayle M.
Gayle M.
19:37 01 Mar 22
Robin has assisted us with our flooring needs during the build of our new home 4 years and most recently with a basement and stair runner project. She has been most helpful with selection, measuring and everything needed during the planning process. She is so personable, professional, knowledgeable... and savvy with steering us towards our needs and within a budget. Paul and Luke were our installers for our recent project. They were very friendly, professional and we love the end result of their professional work. They even cleaned up!! We highly recommend the team at Bay View. Thanks to all!!read more
Edward C.
Edward C.
17:46 15 Feb 22
We recently purchased and had flooring installed. CINDY was our salesperson. She was always helpful and patient and returned calls promptly.KEVIN AND JAMES were the installation team. They were very pleasant to have in our home for several days. Their workmanship was of the highest quality. ... They were willing to make requested adjustments. Highly recommend Bay View.read more
Fred L.
Fred L.
14:10 14 Feb 22
I had a stair carpet runner installed by Paul S. and Lucas D. They were friendly and very professional. They finished the job quickly and left the area clean and neat.
Kathleen H.
Kathleen H.
17:18 09 Feb 22
When I met Cindy, I was at ease right away. She answered all my questions, worked within my budget and followed through until the project was finished. Kevin and James, the installers were excellent and completed the job in less time that we had planned. I'm thankful for having such a skilled... team handle this project from the beginning to the end.read more
Peggy A P.
Peggy A P.
20:39 08 Feb 22
Paul and Luke were fantastic! They were always on time, friendly and very professional. We replaced the majority of our flooring on two levels. Everything is perfect!
Heather B.
Heather B.
16:42 08 Feb 22
Cindy, Kevin, and James were all AMAZING! Cindy worked with me for awhile to help me find something in my price range. She was very patient when I was very indecisive. Kevin and James went above and beyond putting in my flooring. They were very pleasant to spend the week with, and they got the job... done 3 days early. I am very satisfied with Bay View flooring. They did the flooring in my entire house, and I love it!!! Let Kevin and James know Mylo is still running around with his 2x4read more
Josh S.
Josh S.
04:32 27 Jan 22
I can’t say enough good. My wife made me pay someone to do the living room floor. Cheaper to do it yourself but they proved why you shouldn’t. Great job!
Sean H.
Sean H.
14:47 22 Jan 22
Paul A.
Paul A.
16:30 14 Jan 22
Cindy was fantastic and easy to work with. Installers were professional and quick. Very happy with Bay View and the final result of our new flooring. David Lawe and the install crew for the carpet were great and very professional with installation and maintenance tips.Paul A.
Rainbow S.
Rainbow S.
13:28 05 Jan 22
Kevin & James did such an amazing job! Very pleasant to work with. Would recommend them to everyone! We absolutely love the new look! What a great team! Thank you!
A. B.
A. B.
02:25 31 Dec 21
Impressed does not begin to explain my experience today. Kevin and James were incredibly respectful and professional the entire time they were in my home, from keeping the snow outside to vacuuming once they were done. The beautiful finished product is inarguably indicative of their craftsmanship... and dedication to the installation. Thank you to Kevin, James, and the entire Bay View Team for ensuring that the flooring in my home looks phenomenal. I recommend them whole-heartedly. And I'll absolutely request Kevin and James for install if they're willing to come back!read more
Jackie F.
Jackie F.
16:40 29 Dec 21
Paul and Luke did a great job installing our new carpet on the stairs. Not only does it look good, but they cleaned everything up afterwards... A+++++ for the Bayview Flooring Team of Paul and Luke!!! Also they were very friendly with our dogs :) which we appreciate.
Bill P.
Bill P.
22:25 20 Dec 21
Lucas did an amazing job on our carpet installation!Everyone loves our new look.
Sven A.
Sven A.
16:06 10 Dec 21
Our Bay View Flooring experience was great! It started with an outstanding salesperson, Jodie, who was super friendly, helpful, and knowledgeable. She assisted us during several time consuming visits as we considered many hard floor options.. She was always supportive, patient, and quick to... respond to our calls seeking information. Our installers, Kevin and James, were also great. Kevin was especially a careful meticulous professional who has high standards, like we do. The floor is perfect and stunning! We highly recommend Bay View Flooring Center for their good prices and excellent service.read more
David B.
David B.
15:40 09 Dec 21
We are extremely happy with our shower installation. Josh and Al did a fantastic job and conducted the installation with precision and professionalism. We won't hesitate in recommending them to others and will certainly call on Josh and Al for future projects.
Barbara W.
Barbara W.
20:44 07 Dec 21
My marmoleum flooring and wool carpeting were installed by team Tom and Ben. It all looks wonderful. Tom and Ben were very professsional and cleaned up their work areas everyday. Thanks to Maggie, the Bayview consultant, the big disruptive, second floor project turned out nicely.
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