Bay View Flooring has been providing excellent customer service for the past 30 years, and we will continue to help families and businesses in making important decisions about flooring for years to come. Below are some of our customer, who shared about their experiences while doing business with us.
Based on 415 reviews
JAMES S.
1695765758
Donavon and Darian are an A-+ team. They arrived early in the scheduled hour ready to go to work. Furniture was carefully removed from the work area and placed so there was no obstructions. Old carpeting was removed quickly and cleanup was well done. Donavon recommended an alternative method to... work around the bifold door posts which resulted in a very neat appearance. The floor is beautiful, the trim fits well and clean, Furniture was replaced carefully in it's proper place. Donavon discussed floor care and answered our questions. Both were courteous and congenial. Everything was clean and tidy when they left. A job done well!read more
Jennifer M.
1695467120
Love my new carpet. Donavon did a great job with carpeting my old staircase. He was very friendly and took pride in his work. He took his time to do the job right. Very happy customer!
Marty D.
1695250063
We wanted to extend and match wood flooring we had installed 16 months prior. We knew it was an iffy request but the sales team, manufacturer’s QC and of course Kevin and James’ installation made our master bedroom indistinguishable from the rest of the main level! Very cool. Two thumbs up!
Lyle C.
1695040383
Have worked with Gary Bebeau for all our flooring needs for many years and couldn't be more please with his and the installation teams services. Highly recommend!!
Rachel W.
1694624895
I just keep coming back to Bayview! They have an amazing selection, Gary is so helpful every time I come in, and they get everything done in a timely manner. I’ve been really happy with the floors in my rental and primary residence.
Jason R.
1694622220
Bought new floors for our bedrooms from Bayview Flooring of Traverse City. Gary Bebeau was our rep at the store, Kyle and Shane came and installed everything. It looks absolutely fabulous, and so much easier to keep clean than the carpet we had before. Great job Gary and everyone at BayView,... thank you! Rudy Ruterbuschread more
Paul M.
1694297062
From the moment we walked into Bay View Flooring, until the install was completed, it’s been an awesome experience. Gary, our salesman, was patient and extremely helpful. When the install came, there cannot possibly be anyone better than Donavon and Darian. What a great father and son team. The... COREtec flooring and the carpet are absolutely beautiful and we owe it all to the professional work completed by Donavon and Darian. Every seam, every corner and every door jam is perfect. We couldn’t be happier, what a great experience.read more
Timothy K
1693584656
Cindy took the time to make sure I got what I was looking for even though it was just a small purchase. Even got some extra help from Jason, some warehouse staff, and the very nice front desk associate (I forgot to get her name). I would definitely return when looking for flooring. Thank you to all... the great employees.read more
Jamie G.
1693507713
Cindy our sales representative, as well and Paul and Luke, our installers did a great job, gave good advice, and were helpful and respectful. It may take a while to wait for installation but their team is top notch!
Ruth W.
1692813823
Bayview installed our new carpet two weeks ago. Cindy’s knowledge in carpet selection was very helpful. The installers Ben and Tom were professional, fun perfectionists who got every detail just right. We will use Bayview for all future floor covering projects. So refreshing to work with folks who... are competent, on time, friendly and fun.read more
Jodi B.
1692734507
Bay View Flooring was easy to work with. We found the carpeting we wanted. Installation scheduling was easy and Lucas, the installer, did a fantastic job.
Linda C.
1692214104
We had an excellent experience with Bay View Flooring! This was our second time using Bay View as we bought a new home. Jodie was extremely helpful in picking out carpeting and Coretec vinyl planking.Donovan and Darian were friendly, professional, and very skilled at installing our Coretec floor.... Donovan even took the time to educate us on caring for the new floor.We highly recommend Bay View Flooring.read more
C D.
1692101359
From start to finish, the TWO flooring jobs were handled promptly and professionally. My callbacks with additional questions were always returned promptly by Jodie and all the requested information was provided. Jodie even managed to fulfill my request to move up the date of installation if at all... possible on the second job (relatives were planning a visit and it would be great to have the job done BEFORE they arrived) and as soon as she heard about a postponement of another job, she moved up the date for mine. I have already recommended Bay View Flooring to at least three people I know who are planning an upgrade of flooring. They are simply the best!read more
Linda S.
1691849370
Wonderful experience! So clean and neat. Paul and Lucas were extremely professional. Would definitely use this company again.
richard G.
1691754414
James was out on Monday and removed all the carpet and padding by himself! He did an outstanding job. He did an enormous amount of work in a short time and was courteous and professional.Yesterday Darian and Donavon were here to install my carpet. They too were outstanding. They phoned in the... morning to let me know exactly when to expect them, and worked all day until the job was done. We found them to be very professional and customer service oriented.They all did a great job!Maryjo Shawread more
Jo M.
1691443837
Our experience with Bay View couldn’t have been better. Cindy, our sales person was knowledgeable and very helpful throughout the process. Matthew, who removed flooring and Kevin and James the installers were very professional and we enjoyed working with them. The finished product is exactly what... we hoped for.read more
Paul P.
1691441256
We had an excellent experience working with Maggie to pick out the best flooring for our house, and our installers, Kevin & James, did an outstanding job bringing it all together. Thanks so much!
peggy C.
1691187209
Donovan and Darien what a great father son team any flooring needs you have I highly recommend these two fine gentlemen
Michelle M.
1691175356
Donavan and Darian did an excellent job installing our new carpet. Professional service. We love our new carpet and we definitely recommend them!
carol r
1690809474
We are extremely happy with our new flooring! Kevin and James did an awesome job and they put up with the not so friendly cat when she was checking on them! Thanks again for an awesome job!
Renee O.
1690494969
From Jodie, sales to John and Johnny for installation, the Bay View Flooring team did an outstanding job installing 1000 sq ft of Shaw vinyl plank over four different surfaces. The details, cleanup, friendliness - all around desire to do a good job. The best!
Jennifer W.
1690383296
Thank you to Joe for helping me with my floor! I appreciated his hard work! Hooray for Joe!!
Wendy W.
1689961211
Jill H.
1689865527
Such an easy and pleasant experience from the first time we walked in and were greeted at the door, all the way through install. Gary was extremely friendly and patient through our selection and decision-making process, and even though our project was pretty "small potatoes", we never felt like it... was less important than a big job. Install was a breeze. Donavon and Darian were timely, friendly and very professional. I appreciate that they provided us with helpful tips for how to protect and keep our new flooring looking great. We are extremely satisfied, and will definitely be calling on Bayview for "phase 2"!read more
Heather A.
1689768967
Cindy is such a pleasure to work with. She helped make sure we got everything we were expecting.Donavon installed some of our flooring and was amazing when he did it. I will definitely be requesting Donavon to do our carpet when we are ready.
