Our Customer Reviews


Location Info

Address
67 U.S. 31 S,
Traverse City, MI 49685

Contact
info@bayviewflooring.com
231-947-6900

Opening Hours:
Mon-Fri: 9:00 am – 6:00 pm
Sat: 9:00 am – 5:00 pm
Sun: closed

Route

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Bay View Flooring has been providing excellent customer service for the past 30 years, and we will continue to help families and businesses in making important decisions about flooring for years to come. Below are some of our customer, who shared about their experiences while doing business with us.



Bay View Flooring
4.9
Based on 160 reviews
Jackie C.
Jackie C.
20:41 07 Jul 20
We were very impressed with the service from beginning to end. Jason, the sales representative did a fantastic job explaining every detail regarding choices between carpet and wood flooring, including the installation process. Kevin and James installed our wood floor and were courteous, very hard... working and paid such attention to every detail. We are thrilled with the results and absolutely love our new floor! Thanks to everyone.read more
Abe B.
Abe B.
18:51 07 Jul 20
Cheryl S.
Cheryl S.
18:19 07 Jul 20
We were very happy with the vinyl flooring that Kevin & James installed. They took the extra time to make sure it was perfect
Natalie W.
Natalie W.
13:46 05 Jul 20
Working with Bayview Flooring was a wonderful experience from start to finish! Our salesperson Jason was very patient and accommodating as we explored many different options. He went the extra mile contacting distributors and obtaining samples for us of residential and commercial flooring. His... expertise was invaluable in helping us understand how the technical specifications and installation methods for each type of flooring would affect performance in our art studio setting. Bayview's sales volume overall allowed us to get a very good price, and the materials arrived when they were supposed to. Scheduling and communication with the installation team was seamless. Kevin and James who installed our floor were professional and efficient and accommodating, plus friendly and easy-going. We feel confident with our ultimate selection, and it looks fantastic! We could not be more pleased, and will absolutely choose Bayview Flooring for our next project.read more
Travis M.
Travis M.
15:07 24 Jun 20
Recently contracted Bay View to install flooring in my basement. I couldn't be happier with the products and the professional installation by their team. My tile was installed by David Prince, and looks amazing. I recommend BVF with enthusiasm.
Gary K.
Gary K.
20:08 19 Jun 20
Kevin and James just finished installing carpet in our new addition. They did a wonderful job! Two very respectable gentlemen. The quality of their work goes way beyond normal. My wife and I would highly recommend them for their quality and expertise . Pride in their work is evident as well. Our... thanks go out to Kevin and James.read more
Amy W.
Amy W.
00:18 18 Jun 20
Very happy with our new carpet. Our installers, Kevin and James, did an excellent job!
S L.
S L.
16:23 16 Jun 20
Had a terrific experience with Nate Houle, who oversaw my project, and installers Sam and Josh. They are true professionals and made sure everything happened quickly and perfectly. Can’t say enough good things.
Tim H.
Tim H.
13:47 16 Jun 20
I want to compliment Nate, David and Lawrence for a fantastic job installing our new wood flooring. Nate was instrumental in organizingthe project and David and Lawrence were here when they said they weregoing to be and left the worksite spotless after every visit. I highly recommend Bay View... Flooring.read more
David P.
David P.
13:57 14 Jun 20
We had an in home visit from Patrick Siler. He was very cordial and was able to to recommend a carpet type based on our home style and “wants and needs.” He offered to take a color sample back to the store to do some research to prepare for our in store visit. When we arrived Patrick was excited to... show us what he found. The carpet was exactly when we had envisioned but were unable to articulate. The carpet was just installed by Paul and Lucas. They were friendly and very professional. Most important they took their time and did a terrific job! I will be calling upon Patrick and the crew from Bayside Flooring againread more
Jean K.
Jean K.
20:17 09 Jun 20
Our Sales Associate was Nate Houle who helped us pick the right flooring for our home. Kevin and James did the installation and they were very professional, meticulous, answered all our questions, explained what they were going to be doing and did an awesome job. We love our new floors. THANK... YOU KEVIN AND JAMES!!read more
John L
John L
16:02 09 Jun 20
We had a great experience and service with the installation of our wood floor. The entire team was great to work with; Jean in sales, Randy at the warehouse and John our installer. Great communication and follow up. We also couldn't of had a better installer. John was very professional,... friendly and efficient. We would not hesitate to use Bay View for additional flooring.read more
Lois M.
Lois M.
18:00 06 Jun 20
Ben and Tom did excellent work installing our new basement and stairway flooring! They were professional, meticulous and all around nice. They explained everything throughout the day and left us with smiles. Would highly recommend Bayview!
David K.
David K.
20:02 05 Jun 20
Jason Harris raises the bar for customer service extremely high in our region. He is knowledgeable, courteous and returns e mail and phone calls promptly. I will continue to recommend him to friends and family for all their flloor covering needs.
Sue S.
Sue S.
03:15 04 Jun 20
We went to Bay View Flooring to replace laminate flooring with luxury vinyl. We really didn't know much about luxury vinyl except it was easy to take care of. Jason Harris was our salesperson. He was excellent! He spent a lot of time with us going over the different materials, colors, companies... etc. We were given large samples (that he ordered in for us) of flooring to bring home to see if the color would work in our house. He is knowledgable about the products Bayview sells and quality. He answered all of our questions. Dave and Lawrence were our installers. They were very friendly, professional and perfectionist putting in our floor. They did a fantastic job. They worked very hard, kept the area very organized and clean. If we do floors in the future we would ask for Dave and Lawrence to do them for us. We could not have asked for a better experience. Would absolutely use Bay View flooring again. They have a great team.read more
Steve G.
Steve G.
18:16 28 May 20
Kevin and James put the flooring down in our master bedroom and living room area. They were both professional and courteous. The job they did was really great. If we ever have to have any other flooring work done these are the guys we will request. Thanks so much Kevin and James.
Sue M.
Sue M.
13:23 27 May 20
Great experience, both choosing the carpet and having it installed. The installers were very professional and did a superb job, completely hiding the seam that was necessary to piece the carpet. Thank you to Patrick for his patience and the installation crew.
Kathy R
Kathy R
19:39 23 May 20
Robin Whipple was great in helping me find the right carpet, did a great detailed layout of what was needed and followed through with me on the order thru the install and after. The team of Paul and Luke did a fantastic job of removing and installing the new pad and Carpet. I would recommend them... for exceptional work. We've had some bad experiences downstate many years ago with carpet installed poorly and this exceeded our expectations. Thank-you for your professional work!read more
Becky B.
Becky B.
16:41 20 May 20
IN this time when thing are so uncertain WE would like to Thank Sam WATTS for making us feel very Safe while in our home installing our flooring he was very professional we would recommend Sam to anyone ..Very nice young Man Thank -you Steve an Becky Bunch 5 -19 -2020
Jennifer L.
Jennifer L.
13:21 20 May 20
We used Bayview to renovate our bathrooms and they sent the amazing Tom Saunders to do our tile work. We were blown away by the craftsmanship in our showers and floors. I get compliments on my tile work every time someone sees my bathrooms! And when disaster struck by way of an electrician's... drill through our beautiful shower, Tom Saunders was able to fix it in no time! His eye for detail and professionalism is hard to find!read more
Adam R.
Adam R.
18:59 05 May 20
Tom Saunders of Bay View Flooring is one of the best installers I have worked with. His attention to detail from beginning to end can not not be measured. His knowledge of the trade only comes with extensive work in the field. He has put in his time and it shows. Working as a Project Manager, I... could always count on Tom to deliver the highest level of craftsmanship. If I could only choose one contractor to install at my house, it would be Tom Saunders.read more
Daniel T.
Daniel T.
14:32 25 Apr 20
From the time we walked in, it took them less than 2 weeks to install new carpetting. These guys are the best and now Im ruined for other businesses as I expect the same level of service. Nate was friendly, helpful, and gave us a decent price. Our dog refuses to sleep anywhere but on the new carpet... now. If you're looking for a local flooring place, this is it. Couldn't be more satisfied.read more
Julie C.
Julie C.
14:20 26 Mar 20
I recently had luxury vinyl flooring installed in my hone and I'm so pleased with the excellent product and workmanship at Bay View Flooring. My salesman Jason was knowledgeable and great to work with. Installers Kevin and James were true craftsmen. They were meticulous in every detail. My house... has never looked better. I cannot recommend Bay View Flooring enough! I would never go anywhere else!read more
Jena M.
Jena M.
16:30 25 Mar 20
We could not be more pleased with the tile and installation work that Bay View Flooring did in our new, custom home in Interlochen. Robin worked with us to find the perfect tile and the installer Kevin did an outstanding job. The results are stunning! Thank you! We highly recommend Bay View... Flooring!read more
Morgan M.
Morgan M.
17:44 24 Mar 20
Kevin and James did a wonderful job. Got the job done very quickly and it looks great.
paul S.
paul S.
18:52 24 Feb 20
Pamela M.
Pamela M.
16:20 21 Feb 20
I walked into Bayview Flooring last August to look at wood flooring and was lucky enough to meet with Nate Houle. He spent a lot of time with me and gave great suggestions. Ultimately I decided on the Preverco Hickory. Installation was completed this week by Kevin & James. The floor is stunning!... Can’t wait to get the tile installed as well.Nates been a pleasure to deal with and made the process enjoyable. I highly recommend him and the whole team.read more
Leighton C.
Leighton C.
20:09 04 Feb 20
Great Experience and Service!!! 11,000 square feet of new flooring for the lower level of our church, done. Gary was fantastic. His product knowledge and guidance made it easy to pick the correct flooring for our needs and and his quote was right on budget. And John, our lead installer was... incredible! He worked a week of night shifts so that the YMCA Child Development Center could continue to operate during the day. I am absolutely satisfied with the quality of work. Thank you again, Gary and John.read more
William B.
William B.
15:52 04 Feb 20
We went into Bay View with a good idea of what we wanted as a replacement for the carpeting in our family room, porcelain tile. It would protect from wet feet from those coming in from the pool. We meet with Bill Black and within a short period of time he had enlightened us as to a better option... we were not familiar with, which would probably be less expensive than porcelain tile, and would totally meet our needs. Bill's information and familiarity with the product provided us with the answers we needed and we are very appreciative of his knowledge and experience. He did a great job.Ben and Tom, our installers, showed on time, viewed the work site, and provided information on installation options available for our new flooring. Once we made the necessary decisions they started the process of; moving furniture, cutting and removing old carpeting and nail boards, checking and site repair on issues with original floor, and finally installation of the new floor. The two day process was completed just as promised with furniture returned to it's original position.The installation, because of the layout of the family and adjacent rooms, required a number of different transition pieces, one which was the innovation of our installation crew, and the result could not be better. We Love it. Thanks to all involved. Deb and Bill Bowronread more
Travis M.
Travis M.
19:14 24 Jan 20
Our experience with Bay View Flooring started over a year ago. Our salesman Patrick helped us choose the right flooring for our new home. The hardwoods we chose were perfect, and complimented our home's interior design features. Unfortunately, our builder elected to use his own installers in an... effort to save money. Because of the squeaks and bounce associated with the entire main floor, Bay View did an in-depth investigation. Our builder's installers we not experienced enough and used the wrong fasteners to secure the floors. The hardwoods needed to be removed. Our salesman Patrick Siler went above and beyond in order to coordinate the removal and proper installation (by Bay View) of our flooring. With the support of the owner at Bay View, Tim Hyland, he coordinated with our builder to have the old floors removed. They organized a team to be led by Randy Merchant, who would establish a plan to conduct the work with the least amount of disruption to our family. The team of professionals: Kevin, James, Paul, and Chris that conducted the work were absolutely fantastic. Their work site (attached photos) was left neat and clean a night, and the final result was beyond impressive. For the last six month every step we took was a reminder of how cutting corners has an adverse result. My family and I are now very proud of our floors, and are no longer embarrassed to have guests over. Our new floors that were installed today are simply amazing. From the sales team at the showroom, to the professionals that have their knees in the floors, "Bay View is above reproach." Recommend with enthusiasm...read more
Brett D.
Brett D.
21:52 15 Jan 20
Shout out to Nate! He did a great job walking me and my wife through our various carpet options, and was super patient and knowledgeable. He encouraged us to take plenty of samples home and take the time to view them in different lighting. From what I could tell, he gave us a very fair price... too. Thanks Nate!read more
Rick J.
Rick J.
18:47 18 Dec 19
I was in there a few days back. Good people great store.
kandi L.
kandi L.
22:15 12 Dec 19
We worked with Robin to purchase new flooring for our home. Not only is she knowledgeable of the products sold at Bay View but her follow through is outstanding. We will definitely seek her out for future flooring needs.When it came to installation Kevin and James were fantastic! They arrived... when they said they would, they were careful and very conscientious. They finished the job on time, cleaned up and were on their way.I give Bay View Flooring a 10 out of 10! Nice work.read more
Stephanie B.
Stephanie B.
20:54 11 Dec 19
My experience with Bay View flooring was excellent! They recommended a great product based on my taste and the space & setting, and took the utmost care in installing the product. It looks beautiful and I love it! I would highly recommend them!!
Dan P.
Dan P.
21:05 02 Dec 19
Patrick and Tom thank you so much for the stellar job for my clients, Tom and Carol. They were more than happy with all your work. You guys make being a contractor really fun!
Keith L.
Keith L.
01:17 28 Nov 19
Kevin and James returned to our home after completing the entire upstairs to now replace our entire downstairs flooring with Cor tec vinyl.Once again very impressed with the workmanship and attention to detail these friendly and hard working men have created. The man cave is alive once more!
Katie P.
Katie P.
02:07 22 Nov 19
Beautifully tiled shower. Had some communication glitches throughout, but Tom did an amazing job installing the tile and was always professional and understanding. Have to say the end result was well worth it.
Dorothy B.
Dorothy B.
17:38 15 Nov 19
Just had laminate flooring from Bay View Flooring installed in a store room and finished with quarter-round molding. Work done by Matt Kurth. Did a great job of making a smooth transition from existing flooring in the hallway to the store room. Very pleased!
Beth E.
Beth E.
14:36 13 Nov 19
Jean was courteous and helpful to us in selecting tile and with the logistics of arranging to have it installed. Phone calls and e-mails were returned promptly. Ron did a beautiful job on the installation and was very professional. We're very pleased with the services we received and with the... look of the tile itself!read more
Maya K.
Maya K.
02:37 07 Nov 19
Bayview Flooring is a must! Patrick, our salesman, was top notch. Kevin and James, our installation team, did a beautiful job! Not only do we love our new floors, we loved the entire Bayview experience. The top!