Our Customer Reviews


Location Info

Address
67 U.S. 31 S,
Traverse City, MI 49685

Contact

231-947-6900

Opening Hours:
Mon-Fri: 9:00 am – 5:00 pm
Sat: 9:00 am – 4:00 pm
Sun: closed

Route

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Bay View Flooring has been providing excellent customer service for the past 30 years, and we will continue to help families and businesses in making important decisions about flooring for years to come. Below are some of our customer, who shared about their experiences while doing business with us.



Bay View Flooring
4.9
Based on 236 reviews
Richard G.
Richard G.
19:39 23 Jul 21
What at awesome experience working with Bayview Flooring! Robin did a great job is working with us to select the right carpet and flooring. Paul and Luke did great work installing the carpet, they where on time and left the house very clean! Will definitely work with & recommend Bayview Flooring.
Cheri B.
Cheri B.
02:25 23 Jul 21
Great experience working with Cindy Mitchell to re-floor our summer home up in Michigan. Focused, knowledgable, and very patient- Cindy worked with us remotely to help us choose the right products and color schemes. The installation team was extremely professional, clean, and did an outstanding... job. We couldn’t be happier and highly recommend Cindy and Bay View Flooring!😊read more
David A.
David A.
03:07 21 Jul 21
Bay View Flooring did a great job on our 50-year-old family cottage. We worked with Cindy who was very knowledgeable. Paul was our main installer with 35 years experience. He was awesome. Luke, Kevin and James were also great. The crew was on time every day - very professional.
Hali A.
Hali A.
23:14 20 Jul 21
Jodie our sales associate was friendly, knowledgeable and excellent about talking us through not only sales/promotions but areas where it's smartest to spend a little more or where to cut costs. She was able to provide several quotes quickly. Kevin and James did our install. They paid excellent... attention to detail and we could not be happier with the end result! They were also careful not to disturb me as I was working from the home at the time.read more
Rosemary E.
Rosemary E.
17:59 11 Jul 21
We were so delighted with our experience at Bay View Flooring. We worked with Robin as our designer, and she was attentive to every detail. She even came out to our home to see exactly what adaptations needed to be made for a perfect installation. Careful measurements were taken prior to... installation. Our installers, Kevin and James were so precise in their work and very careful of our furniture when they had to move it. They consulted with us every step of the way and left our home super clean at the end of each day. When our contractor saw the job he said it was really well done. All told, we had a very positive experience start to finish and we love our new floors!read more
Martha I.
Martha I.
10:54 02 Jul 21
great folks to work with at Bay View Flooring.Thank you to Jason in helping to pick out tile and floor coverings and to the tile and carpet installers that did a wonderful job.
Konrad V.
Konrad V.
19:52 28 Jun 21
We were very satisfied with Bay View Flooring. Jodi was good to work with. Kevin and James, the installers, were very professional. They did a very good job.
Barbara C.
Barbara C.
22:35 27 Jun 21
Bay View staff was amazing. Robin met me before the store opened so I could get samples asap. Measuring was perfect of our two rooms, only about 2 feet of one plank left over. Kevin and James were timely, made corrections to the 125 yo base floor and completed the job quickly and professionally.... Very nice guys to have around! Thank you!read more
Diana S.
Diana S.
21:48 23 Jun 21
Starting with Jason in sales thru the installation by Luke and Paul, we were quite pleased.
Cherie B.
Cherie B.
00:34 23 Jun 21
We love our new carpet. Our experience with Bay View was great. From Nick our salesperson to Bill who placed our order to Ben & Tom our installers. Ben & Tom we’re very efficient with their time. Very through with the installation. Moved all our heavy furniture. Cleaned up afterwards. I will... recommend Bay View & your employees to all my friends. It was a great experience. Thanks a bunch. Pat and Cherieread more
Susan J.
Susan J.
16:32 19 Jun 21
We had a great experience purchasing our living room carpeting from Bay View Flooring. Jason Harris, our sales rep, was knowledgeable and very easy to work with. Our installers did a beautiful job and left our home in immaculate order. We highly recommend them!
Bob W.
Bob W.
20:26 16 Jun 21
We were fortunate to work with Whitney in selecting our flooring products. She took the time to understand our needs for flooring. She explained the differences between flooring types which allowed us to make an informed decision in selecting the flooring types that best suited our needs.Having... both Kevin and James install the flooring made what had been already a good situation even better. They definitely know their jobs well. They made quick work of removing the old flooring and preparing for installation. They made sure that we were happy with everything through the entire process. If you are reading this review and are in need of flooring, these three individuals will exceed your expectations.June 16, 2021After sometime enjoying the flooring we purchased from Bay View 2 years ago, we decided to finish off the remainder of the house. This time Gary assisted us in the selection of our flooring. James and Kevin were available to complete the installation as before. Again the entire process was great. Gary and Randy handled everything instore and with scheduling delivery. No issues there. Our friends, James and Kevin completed the installation efficiently, timely and professionally. Charlie, our Basset Hound enjoyed his morning greetings with the both of them. Charlie's a talker.We are very pleased with our decision to chose Bay View.read more
Meridith L.
Meridith L.
15:18 12 Jun 21
Paul and Luke did an amazing job installing new carpet in our family room and Bill did a great job helping us pick out our new design and getting everything set up on the front end. They were all so kind.Paul and Luke worked so hard and gave us an amazing install even on one of the hottest days.... They even gave our puppy Frank lots of love. It seriously looks like a new house! Thank you so much Bayview Team!read more
Alan M.
Alan M.
14:15 09 Jun 21
A great experience. It began with a remarkable receptionist ,Bonnie Haile who made us feel welcome and took care of us during each visit. We were from out of town and she even took the time to recommend restaurants. Bonnie was a brilliant hire as she really set the tone for everything that came... next.Excellent selection, knowledgeable sales staff and superior installation. What more could you ask for? If you're looking for old school service this is the place!read more
Diane W.
Diane W.
14:52 08 Jun 21
We love our new floor. Paul and Luke did an excellent job and were a pleasure to have working on our installation. Thanks!
Craig R.
Craig R.
19:34 01 Jun 21
Worked with Jason Harris (sales) and re-carpeted 4 rooms total - great pricing and customer service, installation happened as promised and much quicker than most others in the area could do. Install crew (Jamie) did a great job as well. Would highly recommend and will use them again on the next... project.read more
Mary T.
Mary T.
14:33 28 May 21
Had my second great experience with Bayview. We remodeled an old bathroom and contacted Robin Whipple. Robin did a great job helping us with not only design ideas, but with advice for the tear-down and prep phases. Her measurement and quote process was spot on - no surprises.Tom Saunders... did the project, and I can’t say enough about the tile shower he created for us. His work was meticulous, including overcoming issues created by less than perfect framing and drywall. But Tom isn’t just an excellent installer, he has an eye for the art of the tile and painstakingly arranged our river rock floor and niche to maximize their beauty. We are very grateful and highly recommend Bayview Flooring .read more
Sue L.
Sue L.
01:57 27 May 21
CoreTec flooring was installed with expert skill. Kevin and James worked for two solid days, demonstrating the ability to adapt to the existing floor and provide a beautiful result. They were friendly, respectful of property, and hard-working. In the office, Jean planned with us every step of... the way. Cordial and knowledgeable, she took extra measures to send samples and obtain the materials within our time frame. We recommend Bay View Flooring and Design Center in the Traverse City area!read more
Gretchen M.
Gretchen M.
22:25 25 May 21
I was so excited to get my new basement carpet today. Bayview was on time in delivering it and Paul and Luke did a tremendous job installing it. Thank you, Cindy, for helping us with this project. I highly recommend Bay View and Design Center.
William L.
William L.
07:07 21 May 21
Cathy P.
Cathy P.
02:40 18 May 21
Remodeling two bathrooms at the same time was overwhelming. Robin at Bay View Flooring was spectacular at helping us choose flooring, shower tile with the perfect grout. Our tile install was as phenomenal. Tom was on time, a professional, and truly a master of his craft. I would very highly... recommend Robin, Tom and Bay View Flooring.read more
Diana B.
Diana B.
20:00 16 May 21
Kevin and James were very courteous and friendly. They are very knowledgeable. We are extremely pleased.
Sheila P.
Sheila P.
19:17 09 May 21
Wonderful experience with this company! I am working with several contractors on my kitchen and living room remodel and Bayview Flooring really stands alone! I HIGHLY recommend them for your flooring needs. Big shout out to Gary, Max, David, Larry, and Isaial, thank you so much for the great... service and quality!read more
Donna S.
Donna S.
13:33 06 May 21
Kevin and James were so friendly, considerate (kept their masks on the entire time), hardworking and did an awesome job installing our carpet. Thanks guys!
Sandra U.
Sandra U.
01:01 24 Apr 21
I am sooo pleased with Jason Harris in sales and Paul Schaub for installation!! Jason was so patient and helpful, listening to my wishes and finding the exact product with the luxury vinyl flooring and granite tile! Paul was so great tying the existing floor to the additional new space and... wonderful in his work! 5 plus stars! They came through despite all the COVID hiccups and building delays.read more
Mary T.
Mary T.
15:17 21 Apr 21
Our experience with Bay View Flooring was excellent, from our sales person Cindy, to the wonderful installers who put in our carpet, Kevin and James. We are very happy with our carpet, and Kevin and James did an outstanding job. They were great to work with -- very efficient, professional, and... friendly. Happy customers! P.S. They were also great with our too friendly dog who clearly thought they were her best friends. ;-)read more
Maggie H.
Maggie H.
12:36 17 Apr 21
Ben and Tom installed our carpet, and they did a wonderful job. Loving our new carpet from Bay View!
Natalie M.
Natalie M.
21:31 11 Apr 21
Installers Paul and Lucas were extremely courteous, professional and quick! I like that they arrived in a nice company van instead of a sketchy beat up Scooby Doo van. Would like to give a kudos also to my salesman Jason. He was always knowledgable and patient answering my questions. Shop around... and you'll see that they have great pricing. I highly recommend this company!read more
Lisa F.
Lisa F.
21:22 09 Apr 21
We chose to go with Bayview flooring after shopping the area because a rug that we liked could be at the store in approximately 2 weeks. The sales rep went into his office to find this out. We called the third time today (2 MONTHS) later to find that it had arrived 6 days ago. We were in TC last... week and had we gotten a call could have picked it up and saved an hour long trip.PS.. Learned to never give full payment as they requested, they had our $900 for 2 months.I am editing this previous post and give credit to Tim the owner for calling to apologize for this experience. He made no excuses and honestly wanted to make things right. Even came up with a way to possibly fix the delay, kudos to the owner!read more
Tom F.
Tom F.
16:38 08 Apr 21
Terrible experience - that's how my previous review started. Then the service manager got a hold of me, followed up by the owner. All questions answered and I'm a happy camper. Now, I just have to complete the installation...
Scott B.
Scott B.
21:12 07 Apr 21
Kevin & James - what can I say. We had 700 square feet of 1980s ceramic, covering thin set and durarock with a million nails in it. They spent day after day ripping that up while keeping the place as clean as possible.They then did a masterful job installing DuChateau engineered hardwood in all... our common areas and new carpet throughout the bedrooms and on our stairs. It's a new house - absolutely amazing work. We were also gone for most of the project and I knew we could trust them each day in our house working on their own. Professionals, gentleman, craftsman. Can't thank them enough. Best going. Thanks guys. Overwhelmed by the job, in the best way.read more
Carol B.
Carol B.
23:59 04 Apr 21
Bay View Flooring has a great selection and friendly staff. Tom Saunders recently finished a tough shower floor tile install and did a fantastic job! He is professional, on time arrivals and finished in a timely manner. His experience shows. Highly recommend him if you need tile installed.
Tim H.
Tim H.
18:29 30 Mar 21
We were so lucky to go to Bay View Flooring and Design Center They at Bay View are lucky to have Ben and Tom. . Jodie is the lady to talk to! She can give you chapter and verse about rugs, laminate and timing.If you are looking for a couple of perfectionist to do your floors, have I got a... recommendation of the 2 best workers I have ever seen. Ben & Tom worked so hard making our floors in our living room beautiful! It took two days to get the floors evened out so they could put the laminate down. I am so impressed with their work ethic and dedication.They took the time to look at all the details, including Ben going around all the quarter round had all the nail heads covered with white silicone. Tom made so many trips around the room making sure all the wavy spots were covered with a kind of hardener. The laminate is so tight you couldn't get an eyelash between the panels. I am hoping next year we will be able to get our bedrooms done as well and you can be sure we will be calling on Jodie, Ben and Tom. Bless you all for all your hard work!Lilly and Timread more
Anthony C.
Anthony C.
13:10 30 Mar 21
I worked with Robin on picking out the perfect backsplash, and she was very helpful in guiding my wife and I through different options. Sam came to install and did an excellent job! We are very pleased and will use them again for future projects.
Alison H.
Alison H.
14:02 27 Mar 21
Love the new carpet and the flooring in the bathroom and hallway. Ben and Tom did a great job on both projects!
Ross K.
Ross K.
13:09 27 Mar 21
Cindy was excellent in helping us select carpet and getting the job set up. Kevin and James were also excellent on the install.....professional, courteous, well organized. Just really nice people all around and we are very happy with the finished product.
Patrick N.
Patrick N.
14:21 12 Mar 21
We had a great experience with Bay View Flooring. Team Ben and Tom along with Cindy did a great job with our carpet choice and installation.Jennifer
Kim B.
Kim B.
00:55 10 Mar 21
We are truly blessed to have been able to work with the team at Bayview Flooring! Jean was extremely helpful, came out to our house to help with design and made sure every detail was covered! The install team, David and Josh were great too! I would recommend using Jean, David and Josh to... everyone - and our project turned out beautifully! Thank you!read more
carol M.
carol M.
23:04 24 Feb 21
Thank you.. thank you.From the moment we visited the store we were pleased. Robin is fantastic to work with. She is friendly and very knowledgeable. She helped us choose our new flooring and set up the times for measuring and install. There were no delays & each date was met as we were told. The... person who came & measured gave my husband accurate information of what we could expect & what was expected from us.Larry and Bubba, the flooring installers were fantastic. My husband said they were courteous and professional. They went over and above what we expected. I saw the finished work and couldn’t be happier with the job they did. The rooms look fabulous! Kudos to them for making the shabby rooms look so good!I have had previous flooring work done but Bay View Flooring receives an A+++ from us. I have already told several friends to check you out and this is the place I will go for all my flooring needs.Thank you to all of you!!Job well done!!!Carol McIntosh-LieffersPaul Lieffersread more
Karen B.
Karen B.
18:00 16 Feb 21
Our sales rep (Kristina) was very helpful and knowledgable. Our install guys did a great job too! (Kevin and James) I think. I lost the cards. Thanks All.